Account Manager

Vantage

19d•Remote

About The Position

Vantage is seeking an Account Manager to join its growing Accounts team and build out client launch and growth processes. Account Management owns the client communication cadence, renewals, quarterly business reviews (QBRs), and growth planning for retail partner accounts. The Account Manager supports existing clients and grows accounts, owning the client relationship from discovery through steady-state growth and leading internal teams to deliver revenue-driving results. This role owns account growth plans, revenue expansion, contract renewals, client spend and forecasting, and coordination with Product on feature adoption and follow-up work. It also builds strategic client relationships, leads QBRs, provides data-driven recommendations, supports customer marketing, and manages day-to-day client communications and account delivery. The Account Manager also launches new clients by coordinating internal kickoffs, business discovery, go-to-market planning and reviews, onboarding, enablement, training, help-center materials, and launch communications. Vantage is remote-first and based in Toronto, but this role requires availability to be on site at client offices in the Greater Toronto Area up to three days a week.

Requirements

5–7 years of experience in account management, sales, and/or client success.
A track record of growing revenue within existing accounts.
Strong technical aptitude and ability to quickly master the company’s tech stack and business productivity tools, including CRM, project management, video conferencing, Slack, and G-Suite.
Excellent written and verbal communication and presentation skills.
Excellent project management and organizational skills.
Sound judgment about when to resolve client issues directly and when to escalate to leadership, especially during project delays or scope changes.
Comfort owning client-facing communications on sensitive topics such as billing discrepancies, service issues, and contract renewals.
Ability and desire to work in a fast-paced, challenging environment.
Drive to meet and exceed measurable performance goals, with a competitive nature and a self-starter mindset.
Availability to work on site at client offices in the Greater Toronto Area up to three days a week.

Nice To Haves

Retail or retail media experience.

Responsibilities

Own an account growth plan for each assigned client, including expansion and upsell opportunities.
Prepare growth analysis and market and trend insights for business reviews.
Own contract renewals end to end, including proposed rates, leadership sign-off, negotiation, and CRM accuracy.
Scope new requested work and manage changes to scope and costs when requirements change.
Manage client spend and meet regularly with Finance to review prior-month results and align on quarterly forecasts.
Monitor feature adoption after launch with Product and assess roadmap impacts of follow-up work from user acceptance testing.
Lead quarterly business reviews end to end, including scheduling, workback planning, deck structure, highlight-video inputs, roadmap and priorities summaries, and post-review recaps.
Provide data-driven recommendations to clients and host regular meetings to review campaign results.
Identify case study opportunities, obtain client alignment and approvals for case studies, testimonials, and quotes, and gather materials.
Support customer marketing, including go-to-market and flagship event support, contact-list accuracy, and input on award nominations, client events, and speaking opportunities.
Lead regular client updates through project emails and calls, performance dashboards, and ad hoc reports, working with support and operations teams.
Manage client requirements and user acceptance testing: collect requests, submit requirements to Product, prioritize UAT feedback, obtain explicit sign-off, and announce launches internally and externally.
Represent client feedback and usage insights in roadmap discussions through business reviews and UAT prioritization.
Run internal kickoffs, business discovery roadmaps, go-to-market timelines, proposals, and end-to-end go-to-market reviews for new clients.
Own client onboarding and enablement by building and delivering training, creating help-center guides and FAQs, and coordinating marketing plans and launch announcements.