Account Manager

LGG Industrial•Philadelphia, PA

12d

About The Position

The Account Manager develops and strengthens LGG Industrial’s customer relationships by identifying needs and opportunities across product lines, providing customer value, and supporting business results. Working collaboratively, the role drives sales through the acquisition, development, retention, and management of strategic customers in designated territories. The position combines office and field work. At least 60% of the work week is spent in the field visiting customer sites, which may include warehouses, industrial facilities, and construction environments. The remainder may involve office work with standard office equipment. Site conditions may include noise, dust, and varying temperatures. Reasonable accommodations are available to support individuals with disabilities in performing the role’s essential functions.

Requirements

At least 2 years of sales, service, and/or industrial distribution experience, or a college degree in Industrial Distribution or a related degree program.
Valid driver’s license and clean driving record.
Ability to travel within the assigned territory by automobile and/or airplane, including overnight travel.
Ability to work nights and weekends as required.
Ability to work overtime as required.
Reliable transportation.
Proficiency in math, including addition, subtraction, multiplication, and division with units of measure, and calculations using whole numbers, fractions, and decimals.
Excellent customer service skills and professional interaction with customers and team members.
Strong organizational and communication skills, above-average mechanical aptitude, and ability to interact with a diverse customer base.
Presentation skills, including the ability to read an audience and tailor messages to its needs.
Strong computer skills, including proficiency in Microsoft Word, Outlook, and Excel.
Ability to operate tools and machinery successfully.
Ability to work in a stationary position for extended periods and frequently use a computer, keyboard, mouse, and other standard office equipment.
Ability to travel to customer locations and job sites, move throughout job sites including on occasional uneven surfaces, and ascend and descend ladders or stairs as required.
Ability to comprehend and follow instructions and safety procedures; read, write, and communicate in English; and understand safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
Ability to wear required personal protective equipment, such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on the task or site conditions.

Nice To Haves

3–7 years of proven outside industrial sales experience.
University degree in engineering, business, or a related area of study; equivalent work experience may be considered.
Ability to use the sales process to uncover customer objections or concerns and determine appropriate solutions.
Product knowledge in hose, gasket, and conveyor systems.

Responsibilities

Maintain 100% commitment to safety policies and procedures.
Promote and sell company products, systems, and services to new and existing customers.
Develop and manage a strategic, comprehensive territory plan to exceed gross profit and sales targets.
Build and maintain relationships with sales prospects, existing customers, and internal support personnel through consistent onsite and virtual communication.
Collaborate with internal business partners to provide value-added solutions that benefit customers and drive profitable revenue.
Partner with internal teams to maintain accurate data and improve efficiencies.
Communicate consistently with customers about business reviews, order status, pricing, on-time delivery, and related matters.
Provide customer support after traditional business hours when appropriate.
Use the CRM effectively for pipeline management and consistent call-note activity.
Perform other duties for which trained and qualified.