Account Manager

Rent A Center•Town of Albion, NY

12d•$16 - $18

About The Position

The Account Manager manages rental accounts by delivering exceptional customer service, selling products, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. The role supports sales growth and account health by building strong customer relationships while adhering to the company’s mission statement, core values, safety requirements, and operational guidelines. The posting describes advancement opportunities, noting that 99% of Store Managers, District Managers, and Regional Vice Presidents were promoted from within and began as Account Managers.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Valid driver’s license with a good driving record.
Strong communication and customer service skills.
Ability to lift and move heavy merchandise.
Ability to drive a box truck.
Ability to stand and drive for extended periods.

Responsibilities

Oversee an assigned portfolio of accounts and build and maintain strong customer relationships.
Conduct early-stage collections for accounts 1–6 days past due and meet daily and weekly collection standards.
Maintain account health and secure payment commitments using account management tools.
Complete assigned routes for deliveries, pickups, and account follow-ups.
Provide customer service in-store, over the phone, and in customers’ homes.
Contribute to sales growth and generate new rental agreements.
Safely transport, install, and handle merchandise.
Maintain showroom standards and company vehicles.
Follow company safety and operational guidelines.