Account Manager

E Tech Group • Plano, TX

9d

About The Position

E Tech Group is an engineering and systems integration firm providing IT automation and control solutions across Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. The Account Manager serves as the primary relationship owner for assigned clients and a trusted advisor across automation, controls, and integration services. The role focuses on long-term account growth, customer satisfaction, and coordination between clients and internal engineering, project, and service teams. The Account Manager translates client needs into actionable scopes and identifies opportunities to expand services.

Requirements

• At least 3 years of experience in account management, sales, or business development within a systems integrator, automation firm, or related technical services environment.
• Experience managing complex, project-based client relationships.
• Strong communication and relationship-building skills.
• Ability to understand and discuss technical concepts with engineers and non-technical stakeholders.
• Ability to manage multiple accounts and priorities simultaneously.
• Collaboration and teamwork.

Responsibilities

• Own and manage assigned client accounts as the primary point of contact.
• Build trusted, long-term relationships with client stakeholders at multiple levels.
• Communicate regularly with clients to understand their goals, challenges, and upcoming initiatives.
• Identify opportunities for expanded services, upgrades, and new projects within existing accounts.
• Collaborate with engineering and project teams to develop solutions aligned with client needs.
• Support proposal development, pricing coordination, and contract negotiations.
• Meet or exceed assigned revenue and margin targets for managed accounts.
• Bridge communication between clients and internal teams and align expectations.
• Participate in project kickoff meetings and key milestone reviews as needed.
• Ensure scope clarity and assist with change management discussions.
• Advocate for customers while balancing project execution realities.
• Maintain a working understanding of automation platforms, control systems, OT networks, and integration services.
• Stay informed about industry trends, standards, and emerging technologies relevant to client markets.
• Partner with technical teams to ensure proposed solutions are practical, scalable, and compliant.
• Monitor account health and proactively address issues or concerns.
• Contribute to continuous improvement through client feedback and lessons learned.
• Embody E Tech Group's Core Values, prioritizing the success of the company, clients, and associates' professional development.

Benefits

• 401(k) with matching; employees are 100% vested upon entry.
• Prompt enrollment in medical, dental, and vision benefits.
• Paid vacation, paid holidays, paid family leave, and sick time.
• Training and continuing education from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed