Account Manager

Menzies Aviation • Houston, TX

14d

About The Position

The Account Manager directs and coordinates service functions to ensure effective operations and serves as the primary point of contact for assigned customers. The role works with customer personnel at all organizational levels, local operations management, and the general manager to research problems, communicate information, develop service strategies, and identify business opportunities. The Account Manager maintains knowledge of the assigned airline business and supports management with deal negotiations, contract development, and business or alliance development projects. The position also oversees departmental employees and is responsible for the unit’s overall direction, coordination, and evaluation.

Responsibilities

• Direct and coordinate service functions to ensure effective operations.
• Serve as the primary contact for assigned customers, liaising with field operations and senior corporate staff.
• Work with the local operations manager and general manager to research problems and communicate necessary information.
• Work with customers to determine strategies that maximize service and recommend new business opportunities.
• Maintain extensive knowledge of and stay current on the assigned airline business.
• Support management in deal negotiations, contract development, and business or alliance development projects.
• Report and record data using Excel spreadsheets and formulas.
• Represent the company positively and model ethical business behavior and integrity.
• Review records and reports to identify data needed for planning department operations.
• Ensure adherence to safety policies and procedures; report accidents and injuries and investigate ways to prevent recurrence.
• Maintain effective customer relations and meet company attendance standards.
• Manage departmental employees and direct, coordinate, and evaluate the unit.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
• Interview and train employees; plan, assign, and direct work; appraise performance; recognize employees; address issues; and ensure employees complete company training programs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed