Account Manager
Kloeckner Metals - Americas•Houston, TX
About The Position
The Account Manager is an internal sales role and the primary point of contact for matters related to assigned accounts. The role develops strong customer relationships, connects with key business executives and stakeholders, and identifies new business opportunities among existing customers. The Account Manager processes customer orders, manages account relationships and agreements, supports sales growth, coordinates with management on lead times and inventory, and communicates initiative progress to stakeholders.
Requirements
- At least 1 year of relevant work experience.
- Excellent listening, negotiation, and presentation skills.
- Customer-service orientation.
- Ability to prioritize tasks and manage multiple customer accounts.
- Problem-solving and analytical skills to interpret sales performance and market trends.
- Results-driven approach and high performance standards for oneself and others.
Nice To Haves
- Bachelor’s degree or degree with equivalent relevant work experience preferred.
Responsibilities
- Process timely and accurate orders in accordance with customer needs.
- Build and maintain strong, long-term client relationships.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Negotiate contracts and close agreements to maximize profits.
- Develop new business with existing customers and/or identify areas for improvement to meet sales quotas.
- Collaborate with the sales team to identify and grow opportunities within the territory.
- Coordinate with management to assure optimum lead time and inventory levels.
- Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
- Advise management of challenging customer requests and escalate issues as needed.
- Perform other related duties as assigned.
Benefits
- 401(k) with company match
- Paid time off
- Paid holidays
- Health insurance, including medical, prescription drug, dental, and vision coverage
- Health Savings Account (HSA)
- Wellness stipend
- Paid life insurance
- Paid short- and long-term disability insurance
- Financial adoption assistance
- Adoption and fertility navigation support
- Referral program
- Employee Assistance Program
- Employee discount
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
