Account Manager

Doggett Toyota Lift•Corpus Christi, TX

About The Position

The Account Manager promotes the sale of parts, service, and rental within the branch and responds to customer needs for parts and/or service. The role is responsible for sales and customer relationships in an assigned territory, account and sales reporting, and collaboration with branch employees and departments. Duties are performed with or without reasonable accommodation while maintaining safety.

Requirements

  • Excellent customer service and multitasking skills.
  • Outstanding leadership and people development skills.
  • Strong financial focus, including cognitive skills, problem analysis, decision-making, and quantitative analysis.
  • Ability to assess customer patterns and adjust labor and branch focus accordingly.
  • Thorough knowledge of systems, procedures, techniques, equipment, operations, standards, and reports that apply to the location.
  • Ability to perform the essential duties and responsibilities efficiently and accurately, with or without reasonable accommodation, and without creating a significant safety threat to self or others.
  • Ability to lift up to 40 pounds.

Nice To Haves

  • Bachelor's degree or equivalent experience preferred.
  • Three or more years of sales experience preferred.
  • Experience in transportation/logistics, field service, consumer products, wholesale distribution, or supply chain management preferred.

Responsibilities

  • Sell parts and service to new and current customers in an assigned territory to achieve or exceed revenue objectives.
  • Strengthen relationships with established customers and build rapport with potential customers by ensuring satisfaction with products and services, including keeping customers informed of changes affecting their equipment or business.
  • Maintain awareness of new products, services, competitor activities, and market data.
  • Maintain detailed account profiles; prepare sales reports; and complete call reports, expense and territory summaries, projections, and other required paperwork accurately and on time.
  • Actively pursue credit applications before each sale or pick up a check in advance.
  • Assist the manager with sales forecasting in the assigned territory, including setting account targets for parts, service, and rental sales.
  • Continuously increase product and industry knowledge and interpersonal skills to enhance professional delivery.
  • Collaborate and share knowledge with Doggett employees and departments.
  • Perform other related duties as assigned.
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