Account Manager

Sentido Health • Houston, TX

3d • $60,000 - $70,000 • Onsite

About The Position

Sentido Health is a boutique home health solutions company supporting medically complex patients and their families. The Account Manager is responsible for expanding access to care for medically fragile pediatric patients, strengthening relationships with referral sources and community partners, and managing territory-based accounts. The role drives referrals, supports patient documentation and authorization processes, and serves as a liaison among referral sources, patients, and internal clinical teams. The Account Manager works closely with Area Managers and Patient Care Coordinators to support timely service, territory profitability, and patient satisfaction.

This is a full-time, field-based role with a home office component. Work takes place in healthcare settings, physician offices, patient homes, and community locations in the assigned territory. Frequent territory travel is required, along with a rotating on-call schedule and emergency deliveries or home visits as needed. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• Ability to recognize and respond to the needs and concerns of patients, families, and referral sources.
• Strong oral and written communication skills.
• Professional telephone and email etiquette.
• Self-starter able to work independently in a fast-paced, goal-oriented environment.
• Strong time management, prioritization, and organizational skills.
• Effective problem-solving and decision-making abilities.
• Ability to multitask while maintaining high customer service and responsiveness.
• Professionalism, integrity, accountability, and competitive drive.
• Ability to educate patients and family members on services and equipment as applicable.
• Ability to meet established daily appointment and territory conversion targets.
• Effective inventory management within the assigned territory.
• Prior sales experience is highly encouraged.
• Ability to travel frequently within the assigned territory; the role may involve standing, walking, driving, reaching, and occasional lifting or carrying items up to 20 pounds.
• Ability to communicate effectively verbally and in writing and use standard business technology, including laptops, mobile phones, and office systems.

Nice To Haves

• Bachelor's degree or equivalent combination of education and experience; a bachelor's degree is preferred.
• Bilingual skills.

Responsibilities

• Own assigned territory and referral sources to support patient growth and service line expansion.
• Coordinate with internal teams to move pending patients through documentation and authorization processes.
• Track pending CMN documentation and report results to supervisors as requested.
• Own monthly revenue and territory performance targets.
• Identify and develop new business opportunities within designated accounts and call points.
• Represent Sentido Health and serve as the primary liaison to referral sources, physicians, case managers, and community partners.
• Conduct face-to-face and virtual territory meetings to strengthen relationships and ensure service excellence.
• Build and maintain weekly call routes and schedules to provide consistent account coverage.
• Facilitate patient education and help resolve service concerns in collaboration with internal staff.
• Maintain accurate and timely documentation in Brightree and other internal systems.
• Comply with HIPAA and company policies when communicating and handling protected health information.
• Manage territory-level operational expenses within approved budget guidelines.
• Participate in on-call coverage as required.
• Complete emergency deliveries or home visits as needed.
• Manage inventory within the assigned territory.
• Meet established daily appointment and territory conversion targets.

Benefits

• Medical, dental, vision, life, accidental, short-term disability, flexible savings account, GAP, and telehealth benefits.
• PTO of 80 to 160 hours based on tenure.
• 401(k) with 100% matching up to 4% and a partial match up to 6%.
• Free gym membership or a $25 monthly stipend if a participating gym is unavailable in the employee's area.
• Internal development and advancement pathways.
• Annual base salary of $60,000–$70,000 based on experience, plus a monthly $150 vehicle stipend and a company-issued gas card.
• Commission structure tied to performance and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed