Account Manager

Amwins•Scottsdale, AZ

3d•Hybrid

About The Position

Amwins Self-Funded is hiring an Employee Benefits Account Manager in Scottsdale, Arizona. This is an in-office role with the option to work from home up to two days per week after training. The Account Manager is a key client contact who works with Sales and Account Executives to implement and service Stop Loss policies, support brokers and clients, coordinate communication and compliance, and deliver high-quality client service. The role works with internal departments and external partners throughout the client lifecycle, from point of sale and implementation through policy delivery and ongoing service.

Requirements

At least 3 years of experience in Group Benefits.
Strong business acumen and teamwork skills.
Strong written and verbal communication, organizational, and time-management skills.
A sense of urgency, attention to detail, and desire to learn.
Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.

Nice To Haves

At least 1 year of Account Management experience is strongly preferred.
Experience in employee benefits, account management, project management, human resources, or concierge services is desired.
A bachelor's degree is preferred.
An Arizona Life & Health Insurance License is preferred.

Responsibilities

Partner with Sales and Account Executives to develop and implement strategies for new and renewal accounts, and coordinate with internal departments to align services with organizational goals and value proposition.
Work with brokers, clients, administrators, and carriers to support Stop Loss pricing, account management, claims administration, and premium services.
Provide daily client services, including processing policies, endorsements, invoices, and certificates of insurance.
Coordinate client payments with the premiums department, investigate payment variances, and audit program invoicing.
Liaise among the field team, brokers, clients, claims analysts, and carriers to facilitate prompt claim reimbursement.
Partner with the Claims team to receive and audit eligibility documents, monitor missing claims and year-end reporting, and help ensure claims are paid within contract periods.
Serve as the main communication contact for internal departments and external partners throughout the client lifecycle.
Manage account compliance and follow PHI and HIPAA privacy guidelines; process confidentiality agreements and business associate agreements, and distribute Schedule A’s upon request.
Set up and maintain electronic client files, documenting meetings, issues, and decisions; review and track policy and plan documents by client and policy year.
Monitor client status from point of sale through implementation and final policy receipt and delivery.
Build relationships with Sales and Account Executives and cultivate external business relationships through email, telephone, and networking.
Plan, prioritize, and complete daily work across new business, renewals, and service responsibilities.
Protect the confidentiality, integrity, and availability of protected health information.
Use analytical thinking and problem-solving to address client and policy needs, collaborate with cross-functional teams, and maintain accurate records and high-quality service.

Benefits

Medical, dental, and vision coverage available from the first day of employment.
Medical plan options through Blue Cross Blue Shield; Kaiser is available for California employees.
Mental health support, including virtual therapy, digital coaching, and 24/7 EAP counseling.
Company-paid Basic Life and AD&D Insurance, Short-Term Disability, and Employee Assistance Program.
Health Savings Account with company contributions.
Health Care FSA, Dependent Care FSA, and commuter benefits.
Parental leave and adoption assistance.
Voluntary life insurance, critical illness, accident, and identity theft protection coverage.
Retiree medical benefits for Medicare-eligible retirees.
401(k) with company match.
Generous paid time off and company holiday schedule.
Collaborative, continuing-education-focused work environment.
Career advancement opportunities.
Performance-based annual bonus program.
Flexible scheduling options.