Account Manager

Otis Elevator Co.•Allentown, PA

About The Position

Otis Elevator Company is seeking an Account Manager responsible for territory sales, margin growth, and customer satisfaction in the Allentown, Pennsylvania territory. The role develops and maintains customer relationships, supports renewals and repair opportunities, and serves as a technical sales consultant to customers. The Account Manager works with branch business development and operations colleagues to manage customer concerns, identify opportunities, and improve sales outcomes. The position uses Otis sales tools and CRM systems to track opportunities, manage the pipeline, and forecast results.

Requirements

Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Self-motivation and ability to manage many simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.
Bachelor’s degree or equivalent work experience.

Nice To Haves

2–4 years of experience in outside sales, or relevant experience in property management or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; and serve as a technical sales consultant to customers in the assigned territory.
Grow territory sales and margins.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planners and needs assessments to inform account targeting, expansion within the installed base, and renewal efforts.
Assist with resolving customer concerns in coordination with Operations, including the Service Project Manager and Service Supervisor.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to help improve solutions and refine messaging.
Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

401(k) plan with a generous company match and an automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement.
Service anniversary recognition and spot performance bonus opportunities.
Training in technology, processes, and soft skills.
Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.