Account Manager
Tive
•$70,000 - $85,000•Hybrid
About The Position
As an Account Manager, you will be a strategic consultant for customers. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions. From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth. This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation.
Requirements
- 3+ years in an Account Management/Customer Success role, preferably in B2B SaaS companies.
- Experience working in shipping logistics is a plus.
- Success in optimizing products and services based on client needs.
- Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
- Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
- Strong communication skills.
- A passion for data-driven insights.
- A solutions-oriented, customer-service and can-do attitude.
Responsibilities
- Onboarding new clients.
- Evaluating and analyzing customer needs.
- Cultivating healthy customer relationships.
- Managing customers product and service orders.
- Managing customer contract renewals.
- Promoting customer loyalty and building trust and transparency with clients.
- Acting as a customer advocate by re-engaging customers who seem to be inactive.
- Maintaining client retention.
Benefits
- Competitive equity
- Office-based or hybrid options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
