Account Manager
About The Position
Alex is an AI recruiting platform that interviews, screens, and schedules candidates over voice, video, and text. It serves enterprise customers and is focused on helping talent teams hire at scale. The Account Manager partners with a Forward-Deployed Engineer on each account; that engineer owns integrations and configuration so the Account Manager can focus on customer value and revenue. The Account Manager owns renewals and expansion, develops executive relationships and customer adoption, measures outcomes using customers’ own metrics, and brings customer feedback to product and engineering. The role is expected to help shape the foundation of Alex’s Account Management organization and build repeatable playbooks and processes. This is an in-office position in San Francisco five days a week.
Requirements
- At least 4 years in a quota-carrying post-sale role, such as Account Manager or Account Executive, with a specific renewal or expansion target.
- Experience managing enterprise accounts with long procurement cycles, buying committees, and multi-year contracts.
- A track record of building relationships at VP and C-suite levels.
- Evidence of sizing and closing expansion opportunities.
- Clear, simple communication and strong commercial negotiation skills.
- Hands-on experience building something with AI, such as a workflow, agent, or automation, and the ability to explain AI transformation to a CHRO.
- Experience helping a customer's organization adopt a new way of working, beyond simply switching on a tool.
- Experience building something from zero to one, such as a playbook, segment, or process, and taking initiative without waiting to be asked.
- Ability to turn escalations into stronger relationships and work closely with engineering and sales to meet customer needs.
- Willingness to receive direct feedback and change course quickly.
- Willingness to work in the San Francisco office five days a week.
Nice To Haves
- Experience in talent acquisition or recruiting.
- Experience selling or managing HR technology, ATS, or HRIS products.
- Experience closing new business as an Account Executive.
- Experience at a high-growth startup.
Responsibilities
- Own renewals end to end: open renewal discussions 90–120 days in advance, forecast renewals, make the value case, and close them.
- Identify, size, negotiate, and close expansion opportunities within existing accounts, including new teams, use cases, and regions.
- Build and maintain relationships with executive sponsors, champions, and daily users, including VPs of Talent Acquisition and CHROs.
- Agree on customer success metrics, track outcomes, and lead business reviews using measures such as time to first interview, hires, and recruiter capacity returned.
- Support champions in communicating and driving adoption of AI-led hiring within their organizations.
- Bring recurring customer feedback and patterns to product and engineering.
- Learn and manage account details, including contract terms, renewal dates, champions, executive sponsors, success metrics, and risks.
- Build renewal forecasts and predictable expansion pipelines, and meet renewal and expansion targets.
- Develop reusable account-management approaches, such as an AI-led change-management playbook, segment strategy, or expansion motion.
- Work closely with engineering and sales to resolve customer needs and turn escalations into stronger relationships.
Benefits
- Medical, dental, and vision insurance.
- FSA, DCFSA, and HSA options.
- Flexible paid time off.
- 401(k) plan.
- Fully paid parental leave program.
- Commuter benefits.
- In-office lunch.
- Dog-friendly office.
- Opportunity to shape the foundation of the Account Management organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
