Account Manager

Rightway•Miami, FL

12d•$92,000 - $130,000

About The Position

Rightway is seeking a dynamic, experienced Account Manager to join its Pharmacy Benefit Management (PBM) team. The role manages key client relationships through an operational approach, ensuring high-quality pharmacy benefits and client satisfaction. It requires an understanding of PBM services, strong communication skills, and the ability to manage complex accounts. The Account Manager owns day-to-day operational management for an assigned book of PBM clients and serves as the primary operational contact for client inquiries. The position works closely with Account Leads, Implementation, internal operations teams, and vendor partners to manage client needs, deliverables, onboarding, open enrollment, and issue resolution. It also supports partners by interpreting plan design and troubleshooting claims, benefit, and enrollment matters. Rightway describes itself as a healthcare company focused on helping patients find appropriate care and medications through a mobile app, clinicians, pharmacists, and on-demand health guides. The company is headquartered in New York City, with satellite offices in Denver and Dallas, and was founded in 2017. Its stated values include putting people first, redefining what is possible, debating and committing, cultivating grit, and seeking to delight. Rightway is an Equal Opportunity Employer and says employment decisions are based on merit, qualifications, need, and performance.

Requirements

Bachelor’s degree required.
5–8 years of experience in pharmacy operations.
Solid client management skills and pharmacy benefit knowledge.
Detail-oriented, consultative, and skilled in presentations.
Excellent communication and organizational skills.
Ability to bring stakeholders together to identify solutions to challenges.
Creative problem-solving skills and the ability to prioritize and manage through change.
Ability to lead projects and influence others without direct reporting-line authority.
Basic knowledge of spreadsheet tools such as Excel and Google Sheets, and presentation tools such as PowerPoint and Google Slides.

Nice To Haves

Master’s degree preferred.

Responsibilities

Manage day-to-day operations for an assigned book of PBM clients, including client touchbases, inquiry tracking, issue logs, escalations, and client satisfaction against contractual commitments.
Serve as the primary operational point of contact for client inquiries, including inquiries routed through internal team members.
Co-lead and facilitate client meetings, including quarterly and annual business reviews, in coordination with Account Leads.
Partner with the Implementation team to support new client onboarding and a seamless transition to ongoing client management after launch.
Gather and manage client requirements for annual open enrollment, including benefit changes and customized plan configurations.
Facilitate client-facing webinars, benefit fairs, and employee education sessions about Rightway’s PBM solution; travel to client sites may be required for open enrollment events.
Identify operational trends and issues and work with internal operations teams and vendor partners on corrective and preventative measures.
Monitor client deliverables against contractual obligations, surface risks, and ensure timely and accurate delivery across internal and vendor teams.
Contribute to cross-functional efforts to standardize client operations and implement process and production enhancements.
Support Rightway partners by interpreting plan design, researching and resolving written, phone, and electronic inquiries, and troubleshooting claims, benefit, and enrollment issues.