Account Manager

Puffco•Los Angeles, CA

12d•Onsite

About The Position

Puffco is seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Account Manager to nurture wholesale customers and support the sales and customer service team. The Account Manager will serve as the primary liaison for wholesale clients, manage existing customer relationships, and develop a pipeline of new accounts. The role involves communicating with customers by phone and email, building trust and rapport, and handling business and confidential matters discreetly and maturely. The position is based at Puffco’s Downtown Los Angeles headquarters and requires working in the office 4–5 days per week. Only local candidates will be considered. Compensation is $80,000–$84,000 base salary plus commission; individual compensation is based on experience and skillset.

Requirements

At least 1 year of experience working in a similar role.
Strong internal and client-facing communication skills.
Advanced troubleshooting and multitasking skills.
Experience working with ERP and/or CRM systems.
Experience using and multitasking within the Salesforce platform.
Passion for customer success and value creation.
Intermediate knowledge of Microsoft Office Suite.
Ability to multitask, prioritize, and function well under pressure and tight delivery timeframes.
Ability to work effectively both in a team environment and independently.
A high degree of tact, initiative, accuracy, judgment, and strong interpersonal skills.
A polished, challenge-ready individual who can contribute their talents to the team.
Must be a local candidate able to work in the Downtown Los Angeles office 4–5 days per week.

Responsibilities

Grow the existing book of business.
Provide prompt customer service and support by email and phone.
Review unfulfilled orders, identify issues, coordinate with customer service and fulfillment teams to resolve them, and keep customers informed about shipping or other delays.
Follow up with existing clients regarding payment, restocking, and product recommendations.
Prepare quotes and collect payments.
Work with a senior team member regarding appropriate client coverage.
Update customer records in the CRM as needed.
Contact customers to answer basic procedural questions and gauge satisfaction.
Collaborate with the sales team to monitor active purchase orders and ensure orders are completed and processed on time.
Handle customer complaints calmly and professionally.
Report service issues or customer support inquiries to the Account Executive.
Maintain a high level of service to existing accounts by processing orders in a timely manner.
Follow up with clients on Puffco’s backorder list when parts return to stock.