Account Manager

Outbuild

21d • $100,000 - $120,000 • Remote

About The Position

Outbuild is seeking its first Account Manager to own the renewal relationship for company-wide customers. This role involves managing a multi-million-dollar book of business with approximately 150 renewals annually. The primary responsibilities include protecting existing revenue and driving growth by introducing Outbuild Pro and other modules during renewal conversations. This position will collaborate closely with Customer Success Managers and will play a key role in building the account management function, including developing renewal processes and account health scoring.

Renewal volume is heaviest in the first half of the year, so Q1 and Q2 are expected to be the busiest quarters.

Requirements

• 3 to 5 years in account management, renewals, or customer-facing sales in B2B SaaS
• Experience in construction technology
• A track record of retaining revenue on a book of business
• Experience selling add-on modules or features to existing customers
• Strong negotiation skills and confidence discussing pricing and contract terms
• Excellent written and verbal communication
• Disciplined CRM habits (HubSpot preferred)
• Comfort building process in a role with no existing playbook

Responsibilities

• Own the Renewal Cycle: Manage every company-wide renewal from first conversation to signature, starting renewal conversations early based on a renewal calendar running six months or more ahead of contract end dates, negotiating pricing, term, and scope with customers and their decision makers, and running renewals through the HubSpot renewal pipeline while forecasting them accurately each quarter.
• Add Revenue at Renewal: Position Outbuild Pro and other modules as part of the renewal conversation, identify accounts suitable for module additions based on usage and needs, build business cases for adding modules, capture volume growth as customers expand, and close module add-ons at renewal, tracking them in HubSpot.
• Protect the Base: Track account health and flag churn risk early using usage and engagement signals, build save plans with Customer Success for at-risk accounts, and understand and share reasons for customer downgrades or departures.
• Build the Function: Help define the account management playbook, including renewal timelines, health scoring, and module attach plays, capture and share customer feedback and feature requests with Product, and maintain clean, current records in HubSpot.

Benefits

• Healthcare: Blue Shield PPO: Bronze, Gold & Silver options; in-network & out-of-network tiers
• Dental: Guardian: In-network & out-of-network coverage; annual max & coinsurance details
• Vision: Guardian 20/20/150: Copays for exams/materials; allowances for frames & contacts
• Basic Life: Guardian: $15,000 employer-paid benefit
• Long-Term Disability: Guardian LTD - 60% of pre-disability earnings, up to $6,000/month
• Work Equipment: Provided as needed
• 401K: Employer match of 100% on the first 3% of pay you contribute, plus 50% on the next 2% (up to 4% total), with immediate full vesting. Eligibility begins after 3 months of service.
• Parental Leave: Paternity: 1 Month | Maternity: 3 Months
• Time Off: PTO = 25 days per year | Sick Days = 5 days per year | Birthday off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed