Account Manager

Bodycote North America•Fountain Inn, SC

10d

About The Position

The Account Manager manages customer relationships and service for plant-level accounts in the Eastern ADE region, including inside and outside sales. Under the general direction of the Regional Sales Manager, the role develops quotations and works with customers and plant personnel to establish production expectations. The Account Manager cultivates new business opportunities, expands the customer base, explores new markets, and serves as the focal point for retaining and growing customer business. This is a safety-sensitive position in a heavy industrial market and requires compliance with ITAR requirements; candidates must be U.S. citizens or permanent resident card holders.

Requirements

Ten years of experience in sales, customer service, or a related field.
High school education or equivalent; a college degree is preferred.
Must be a U.S. citizen or permanent resident card holder to satisfy ITAR compliance requirements.
Ability to read, write, and communicate in English.
Good judgment in fostering positive customer relationships.
Ability to quote pricing and manage expectations for process and delivery.
Tact and ability to partner with customers to resolve issues.
Problem-solving skills to meet customer expectations.
Communication skills to work with employees at all levels and deliver exceptional customer service.
Commitment to ethical conduct in all interactions.
Must possess or be able to develop working knowledge of Nadcap, project tracking, FAA manuals, AMS and Mil Specs, process and competitor capabilities, competition costing, general braze and heat-treat processes, utilization, ESA/VSE/SPS procedures, planning practices, and equipment capabilities.
Must possess or acquire working knowledge of heat treatment, the Bodycote Quality Manual, and the Bodycote Policy Manual.
Ability to cultivate and develop customers from diverse backgrounds, from small entrepreneurial businesses to large multinational corporations.
Ability to work seated for extended periods, including at a desk, while driving, or during air travel, in an office or industrial environment.
Manual dexterity for data-entry functions; ability to bend, pull, stoop, and reach; and ability to lift 25–30 pounds.
Cognitive and mental capacity to perform essential job functions.
Ability to communicate effectively orally and in writing; visual acuity to read documents and computer screens; and ability to hear in person and by phone.

Nice To Haves

College degree.

Responsibilities

Develop trusted advisor relationships with key customer stakeholders, potential customers, and executive sponsors.
Conduct sales calls and respond to phone inquiries from customers and potential customers.
Conduct customer feedback interviews and surveys.
Develop and deliver quotations and clarify customer requirements.
Partner with plant employees to monitor work progress and meet customer expectations.
Perform project management.
Handle proprietary and third-party information ethically and professionally.
Perform other tasks as assigned or dictated by the position.
Report to work on time, follow directions, interact effectively with coworkers, follow rules and procedures, and accept constructive criticism.
Cultivate, retain, and expand business opportunities with customers.
Advocate for the quality of Bodycote products and services and conduct work in accordance with company policies and procedures.