Account Manager

Daniels Health•New York, NY

9d•$90,000 - $130,000

About The Position

The Account Manager will take ownership of a key portion of the New York customer portfolio, supporting existing clients while helping grow the business. The role focuses on exceptional customer service, client retention, account development, and project management for acute care customers. The Account Manager will manage customer relationships, identify opportunities to expand services, audit accounts, and help ensure business targets and customer satisfaction levels are met. The role includes developing customer account strategies, becoming a trusted advisor to clients, maintaining account documentation and blueprints, and coordinating with internal teams to address customer needs. The Account Manager will also provide product and in-service education, support customer implementations, conduct contractual KPI audits, and contribute to strategic meetings and quarterly business reviews. The position is eligible for commission. Compensation is $90,000–$130,000 per year, with the final offer potentially varying based on factors including geography, knowledge, skills, and experience.

Requirements

At least 5 years of industry experience.
Strong relationship-building skills.
Excellent verbal and written communication skills.
Strong presentation skills and confidence in value-based selling.
Outstanding computer skills, including Salesforce.com and Microsoft Office.

Nice To Haves

Hospital services or related service industry experience is highly desirable.

Responsibilities

Support the development and execution of customer account strategies aligned with client retention, revenue growth, cost savings, and profitability metrics.
Build trusted-advisor relationships by understanding customer businesses and aligning their needs with the company’s solutions.
Develop account blueprints that capture contract terms and expiration dates, provided services and products, and buying groups.
Manage projects and solve problems across departments to achieve customer outcomes.
Provide ongoing in-service education to clinical staff about products and services related to safety, sustainability, efficiency, compliance, and education.
Provide product expertise across the full service offering.
Support the capture, design, review, and annual assessment of waste policies, and adjust policies in line with strategic goals.
Advocate for customers internally and collaborate with operations, sales, logistics, finance, and other cross-functional teams.
Conduct routine audits of contractual KPIs related to safety, sustainability, efficiency, compliance, and education.
Support new product installations and new program implementations at customer sites.
Support strategic customer meetings to communicate best practices, business results, and successes.
Facilitate quarterly business reviews, including pre-work audits, data assessment, stakeholder feedback collection, strategic recommendations, and process improvements.