Account Manager

CLEAResult•New York, NY

19d•$69,700 - $89,200

About The Position

CLEAResult is the selected Installation Contractor for Comfort Ready Metro NY, a utility-funded weatherization offering jointly administered by Consolidated Edison Company of New York, Inc. and National Grid. The program serves residential customers in one- to four-unit buildings in Downstate New York service territories. The Account Manager helps meet project acquisition targets by recruiting, onboarding, and training Participating Contractors, and serves as a local program and company representative to trade allies. The role supports contractor participation and community outreach, manages contractor performance and program activities, and tracks data to help identify effective marketing and program tactics. The Account Manager also coordinates trainings and events, handles contractor issues and escalations, maintains contractor records and ratings, and manages contractor recertifications. The position requires a valid driver’s license and reliable transportation, relevant experience, and strong communication, relationship-building, organization, record-keeping, and time-management skills. A bachelor’s degree and knowledge of weatherization, HVAC, or building construction are preferred. BPI, OSHA, and EPA Lead certifications are preferred but not required; training and funding for certifications may be provided to the right candidate. Candidates must be authorized to work in the country without employer sponsorship and pass required pre-employment checks.

Requirements

5–8 years of relevant experience.
Valid driver’s license, reliable transportation, and no history of major driving infractions.
Ability to explain program information in an easy-to-understand way.
Strong listening, verbal, and written communication skills.
Consistently friendly, positive, and respectful communication, including under pressure.
Ability to develop and maintain positive interpersonal relationships.
Excellent organization, record-keeping, and time-management skills.
Proficiency with mobile applications.
Ability to pass level 1 and level 2 background checks and drug screening.
If applicable, meet DOT qualification requirements and comply with applicable federal, state, and local transportation regulations.
Must be authorized to work in the country where the position is located without employer sponsorship or support.

Nice To Haves

Bachelor’s degree.
Knowledge of weatherization, HVAC, or building construction.
BPI, OSHA, and EPA Lead certifications, or ability to obtain them and pass a skills test after hire; training is provided and certifications may be funded for the right candidate.
Experience with Microsoft Office, including Outlook, Excel, and OneDrive, or ability to learn these tools.

Responsibilities

Recruit new Participating Contractors, including through community business leader events and meetings.
Onboard Participating Contractors by collecting required documentation and providing onboarding training.
Conduct regular and supplementary Participating Contractor trainings.
Coordinate translation services for installer trainings and for other Participating Contractor staff who are not native English speakers.
Manage quarterly Participating Contractor allocations and performance.
Lead regular meetings with individual Participating Contractors to review project pipelines and progress toward program participation goals.
Conduct at least quarterly on-site visits at larger Participating Contractor locations to gather feedback and assess installation capacity.
Provide contractors with performance feedback and encourage improvement when needed.
Address contractor underperformance and manage disciplinary action when necessary.
Draft correspondence about program deadlines, announcements, and changes when requested.
Handle project-specific issues, including failed inspections and payment inquiries.
Address Participating Contractor complaints and manage escalations.
Coordinate and organize semi-annual in-person contractor events and bi-monthly webinars.
Gather and document contractor feedback and lessons learned, and share them with other Installation Contractor staff and the utility companies.
Develop and maintain contractor ratings.
Maintain an accurate Participating Contractor list for the Company’s “Find a Contractor” web functionality.
Manage annual or bi-annual contractor recertifications.
Participate in community outreach and support successful contractor participation.
Track program data to help assess marketing and program tactics and support program performance.