Account Manager

Pritchard Industries•Village of Woodbury, NY

18d

About The Position

The Account Manager is an integral member of the Mid-Atlantic Regions management team and is responsible for leading commercial cleaning operations, meeting service commitments, and helping the business exceed budget and growth expectations. The role oversees service scheduling, staff training and performance management, and operational and sales expectations for the assigned market. It also manages corporate expenses related to customer service delivery and supports revenue growth by selling additional services to existing customers and assisting the sales team in developing new customers. The position reports to the VP of Operations.

Requirements

At least five years of progressive experience in the janitorial or a similar industry.
Strong verbal and written communication skills, including timely communication with building owners, senior management, clients, vendors, and staff.
Effective problem-solving, leadership, organizational, and planning skills.
Strong business development experience, skills, and ideas.

Nice To Haves

Bachelor’s degree preferred.
Operations management and/or building or facilities management experience in a Class A building is preferred.
Working knowledge of the cleaning service industry is preferred.

Responsibilities

Develop long-term strategy and annual business plans to support growth.
Oversee daily operations, sales activity, budgets, and team personnel.
Manage expenses related to cleaning services, including delivery, labor, and supply costs.
Meet regularly with clients to assess satisfaction with contracted services and identify changing needs; build tenant relations through timely communication and in-person meetings.
Review service delivery and staffing reports to identify service or contract issues.
Analyze processes and practices in light of customer needs and service expectations.
Meet with company leaders to evaluate location performance, identify opportunities to improve service effectiveness, and understand regulatory trends that may affect the business.
Understand customer contract commitments and schedule services accordingly.
Allocate resources to customer sites and maintain appropriate supply inventories.
Meet regularly with Operations and Sales staff and customers to monitor service delivery and identify deficiencies.
Oversee recruitment of cleaning staff, new-staff orientation and training, and ongoing staff development.
Engage with senior-level managers and/or ownership of current and prospective clients to promote the business.
Perform other duties as needed by the company.