Account Manager

Puffco•Los Angeles, CA

12d•$80,000 - $84,000•Onsite

About The Position

Puffco is seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Account Manager to nurture wholesale customers. The Account Manager will connect with customers by phone and email, building trust and rapport while serving as the primary liaison for wholesale clients and supporting the sales and customer service teams. The role includes maintaining existing customer relationships and developing a pipeline of new accounts. It also requires handling business and confidential matters discreetly and maturely. The position is based at Puffco’s Downtown Los Angeles headquarters and requires working in the office 4–5 days per week. Only local candidates will be considered. Compensation is $80,000–$84,000 base salary plus commission; individual compensation depends on experience and skillset.

Requirements

At least 1 year of experience working in a similar role.
Strong internal and client-facing communication skills.
Advanced troubleshooting and multitasking skills.
Experience working with ERP and/or CRM systems.
Experience using and multitasking within the Salesforce platform.
Passion for customer success and value creation.
Intermediate knowledge of Microsoft Office Suite.
Ability to multitask, prioritize, and function well under pressure and tight delivery timeframes.
Ability to function at a high level independently or in a team environment.
A high degree of tact, initiative, accuracy, and judgment, along with superior interpersonal skills.
A polished individual who enjoys a challenge and can contribute their talents to the team environment.
Local candidate able to work in the Downtown Los Angeles office 4–5 days per week.

Responsibilities

Grow the existing book of business.
Provide prompt, excellent customer service and support by email and phone on a daily basis.
Review unfulfilled orders, identify issues, and coordinate with customer service and fulfillment teams to resolve them; keep customers informed about shipping or other delays.
Follow up with existing clients regarding payment, restocking, and product recommendations.
Prepare quotes and collect payments.
Work with a senior team member on appropriate client coverage.
Update customer records in the CRM as required.
Contact customers to answer basic procedural questions and gauge their satisfaction.
Collaborate with the sales team to monitor active purchase orders and ensure orders are completed and processed on time.
Handle customer complaints calmly and professionally, and report service issues or customer support inquiries to the Account Executive.
Maintain a high level of service to existing accounts through timely order processing.
Follow up with clients on Puffco’s backorder list when parts return to stock.