Account Manager

Allied Universal • Franklin Park, IL

13d

About The Position

Allied Universal is seeking an Account Manager to lead security operations and teams while maintaining strong client relationships. The role manages officer scheduling with AI-powered technology to meet client contract hours and minimize unbilled overtime. The Account Manager hires, coaches, and manages security officers and supervisors, overseeing payroll, performance, and employee relations. As the primary client contact, this role works to ensure high-quality service that protects people and property, responds to escalated security incidents and emergencies, and coordinates with clients and internal teams. The position also oversees training, safety, site operational standards, and inventory such as uniforms, equipment, and other essential supplies.

The position offers an annual salary between $75,000 and $82,700. Allied Universal describes opportunities for career growth, impactful work, and a supportive team environment.

Requirements

• High school diploma or equivalent.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen, including the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and plan and organize inventory cost controls.
• A valid driver’s license is required if driving a company vehicle or a personal vehicle while conducting business.
• Licensing requirements may apply based on state and/or local laws and regulations and may be required before employment.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors, including oversight of payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
• Oversee training, safety, site operational standards, and inventory of uniforms, equipment, and other essential supplies.
• Manage staffing levels and turnover costs while controlling expenses related to inventory.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities within a global security services company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED