Account Manager

Streamhub Limited

19d • Hybrid

About The Position

Streamhub is a total analytics platform for audience measurement, planning and targeting across TV/CTV, audio and streaming services. The company works with broadcasters, platforms and advertising agencies, using analytics, AI-driven insights and engineering to address challenges across media and advertising. Its Asia business is growing from Tokyo.

The Account Manager works at the intersection of industry, product and technology, helping customers get value from the platform while sharing frontline intelligence that can improve Streamhub’s service. The role owns a portfolio of accounts, conducts customer discovery, develops solutions aligned with business objectives, and identifies ways AI and automation can improve customer and internal workflows. The Account Manager reports to the Country Manager and partners closely with product and engineering teams, serving as a key client contact and supporting business opportunities in Japan and the broader APAC region.

The position is based in Streamhub’s Kamiyacho office and follows a hybrid working arrangement with three days in the office. The package includes a salary from JPY 8,000,000, eligibility for a sales-related bonus, share options after the first year, 28 days of paid leave including public holidays, a six-month probation period, a training budget, and one to two training visits to the UK and Bangalore offices per year. National insurance is covered.

Requirements

• At least 5 years of customer-facing experience at a B2B data, AdTech, research or media company, in account management, sales, project management or a similar role.
• A proven track record of meeting account management targets or actively supporting the closing of new sales.
• At least 2 years of relevant experience in audience measurement, research, advertising, or analytics and technology systems used by media or AdTech companies.
• Passion for analytics platforms, data and/or the media business, with the ability to explain matters to customers and technical teams.
• Interest in how AI and automation can improve customer outcomes and everyday workflows.
• Experience working in small teams and a collaborative approach to problem-solving.
• Japanese and proficient English.
• Ability to work permanently in Japan.

Responsibilities

• Own relationships for a portfolio of accounts and lead discussions beyond surface-level feature requests.
• Run innovation workshops with clients and partners, demonstrating how Streamhub products, including AI capabilities, can address measurement and analytics challenges.
• Serve as the primary point of contact for customers and partners in Japan and APAC.
• Translate customer business and data requirements into actionable briefs for product and engineering.
• Build lasting customer relationships that foster trust, reduce churn and create opportunities for expanded partnerships.
• Demonstrate Streamhub’s platform to prospective customers, adapting presentations to their needs.
• Develop proposals that explain Streamhub’s value in relation to customer objectives.
• Share customer and product knowledge to improve account engagement and retention, and support presales.
• Identify opportunities to use AI and automation to improve customer reporting and analytics, as well as internal sales, marketing and delivery workflows.
• Work with product and engineering teams to assess customer needs and coordinate suitable solutions.
• Help customers understand and adopt relevant AI-powered features and tools.
• Evaluate emerging AI tools and determine where they can create value for customers or Streamhub’s team.
• Act as a structured feedback channel between customers and the product team, turning field observations into product proposals that can increase sales.
• Synthesize insights from across the customer base into patterns that inform product prioritization.
• Monitor audience measurement, AdTech and AI industry trends to help ensure the product roadmap reflects market direction.
• Collaborate with product and engineering teams in London and Bangalore to support consistent delivery and knowledge sharing.

Benefits

• Eligible for a sales-related bonus.
• Eligible for share options after the first year.
• 28 days of paid leave, including public holidays.
• Training budget.
• One to two training visits to the UK and Bangalore offices per year.
• Opportunities to publish blogs and contribute to industry publications.
• Hybrid working with three days in the office.
• National insurance covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed