Account Manager

DO • Redondo Beach, CA

15d

About The Position

DO & CO is seeking a dynamic Account Manager to join its Los Angeles team. The company operates in airline catering, international event catering, restaurants, lounges, and hotels, with locations across 12 countries and 3 continents. The Account Manager oversees catering operations for flights, including food-flow timing, customer specifications, flight requirements, and coordination with airline clients and internal teams. The role also leads and develops flight coordinator and food packer teams.

Requirements

• At least 5 years of supervisory experience, preferably in airline catering or aviation operations.
• Knowledge of airline catering operational processes, operational sequences, and logistics.
• Experience leading and motivating teams through coaching, scheduling, performance management, employee development, and conflict resolution.
• Valid driver’s license.
• Strong Microsoft Office skills, including Excel, Word, and Outlook.
• Successfully complete the mandatory airport security clearance process for the assigned location, including applicable TSA and U.S. Customs requirements and obtaining the appropriate airport-issued identification badge.
• Ability to work long hours on foot and in environments with varying temperatures.
• Ability to lift up to 50 pounds regularly and occasionally more as required.
• Flexibility to work nights, weekends, holidays, and varying shifts based on operational needs.

Responsibilities

• Coordinate food-flow timing with tray-setting and food-production teams and supervise processing times to prevent delays.
• Ensure customer specifications are correctly updated in each assigned department.
• Manage, motivate, and assist the flight coordinator and food packer departments.
• Select, train, manage, schedule, develop, and discipline team members; conduct performance appraisals and provide counseling.
• Assist airlines in determining operational service-delivery needs and interpreting requirements.
• Set up and oversee requirements for flights; coordinate and agree on catering specifications with clients; ensure accurate setup of catering, stores, and bar requirements.

Benefits

• Daily complimentary breakfast, lunch, and dinner.
• 401(k) and medical benefits (medical, dental, and vision) for full-time employees.
• Career development opportunities nationally and internationally.
• Opportunity to attend world-class events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed