Account Manager

Milliman•Omaha, NE

13d•Onsite

About The Position

The Account Manager will support the ongoing success of Milliman’s practice by managing client relationships and helping improve the customer experience. The role involves daily interaction with staff, clients, and large insurance carriers; balancing multiple projects; working with people who have varied personalities and communication styles; and continually enhancing resources. The Account Manager will help strengthen client engagement, support internal efficiency, and contribute to the organization’s health plan offerings. The position is based onsite full-time at Milliman’s Omaha, Nebraska office, with potential travel of approximately 2–5 days per year. Milliman describes its Omaha office as a flexible, relationship-oriented environment within a large national firm, where employees can work independently and develop their skills and careers.

Requirements

Ability to organize and self-direct work to get things done.
Ability to work positively and independently within a team-based environment.
Exceptional communication skills; highly organized, collaborative, and detail-oriented.
Experience building and maintaining relationships while mitigating churn and driving engagement and renewals.
Experience working with and managing stakeholders and customers.
At least 2 years of experience in relationship management, account management, or a similar role within the health insurance industry.
Must be legally authorized to work in the United States without current or future immigration support or sponsorship from Milliman.
Willingness to work onsite full-time at the Milliman office in Omaha, Nebraska.

Responsibilities

Build and manage relationships with clients and support a positive customer experience.
Interact daily with staff, clients, and large insurance carriers.
Balance and manage multiple projects simultaneously.
Work with people with varied personalities and communication styles.
Continually enhance the resources offered to clients.
Help improve internal efficiency and support engagement and renewals.
Travel as needed, potentially 2–5 days per year.

Benefits

Medical, dental, and vision coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP).
401(k) plan with company matching and profit-sharing contributions.
Discretionary bonus program.
Flexible Spending Accounts for dependent care, transportation, and eligible medical expenses.
Paid time off, accruing from the first day of work; full-time employees accrue 15 days per year.
A minimum of 10 paid holidays per year.
Family-building benefits, including adoption and fertility assistance.
Up to 11 weeks of paid parental leave for eligible employees.
Life insurance and AD&D, with premiums covered by Milliman.
Short-term and long-term disability coverage, paid by Milliman.
Skills training, career development, learning, and mentoring opportunities.