Account Manager

LDG Industrial•Erie, PA

11d

About The Position

The Account Manager develops and strengthens LGG Industrial’s customer relationships by identifying needs and opportunities across product lines and delivering value while supporting business results. As part of a collaborative team, the Account Manager drives sales through the acquisition, development, retention, and management of strategic customers in designated territories. The role includes a mix of office and field work, with at least 60% of the work week spent visiting customer sites. Occasional customer support outside traditional business hours may be needed.

Requirements

At least 2 years of sales, service, and/or industrial distribution experience, or a college degree in Industrial Distribution or a related degree program.
Valid driver’s license and clean driving record.
Proficiency in addition, subtraction, multiplication, and division using units of measure, and in calculations with whole numbers, fractions, and decimals.
Ability to travel within the assigned territory by automobile and/or airplane, including overnight travel.
Ability to work nights and weekends as required.
Ability to work overtime as required.
Reliable transportation.
Excellent customer service skills and professional interaction with customers and team members.
Strong organizational and communication skills, above-average mechanical aptitude, and ability to interact with a diverse customer base.
Presentation skills, including the ability to read an audience and tailor messages to its needs.
Strong computer skills, including Microsoft Word, Outlook, and Excel.
Ability to operate tools and machinery successfully.
Ability to work in a stationary position for extended periods and frequently use a computer, keyboard, mouse, and standard office equipment.
Ability to travel to customer locations and job sites and move around sites, including over occasional uneven surfaces, for extended periods.
Ability to ascend and descend ladders or stairs as required.
Ability to understand and follow instructions and safety procedures, and to read, write, and communicate in English.
Ability to understand safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
Ability to wear required personal protective equipment, such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on the task or site conditions.

Nice To Haves

3–7 years of proven outside industrial sales experience.
University degree in engineering, business, or a related field; equivalent work experience may be considered.
Ability to use a sales process to uncover customer objections or concerns and determine appropriate solutions.
Product knowledge in hose, gasket, and conveyor systems.

Responsibilities

Maintain full commitment to safety policies and procedures.
Promote and sell company products, systems, and services to new and existing customers.
Develop and manage a strategic territory plan to exceed gross profit and sales targets.
Build and maintain relationships with sales prospects, customers, and internal support personnel through consistent onsite and virtual communication.
Collaborate with internal business partners to provide value-added solutions that benefit customers and drive profitable revenue.
Work with internal teams to maintain accurate data and operational efficiencies.
Communicate consistently with customers about business reviews, order status, pricing, and on-time delivery.
Provide occasional customer support after traditional business hours, as appropriate.
Use the CRM for pipeline management and consistent call-note activity.
Perform other duties for which trained and qualified.