Account Manager

Encircle

13d•Remote

About The Position

Encircle is a remote-first software company serving restoration contractors and insurance professionals across North America. The Account Manager is an experienced sales professional responsible for driving growth and expansion of Encircle’s solution across a portfolio of customers. This role partners closely with the Customer Success team and Revenue Leadership to achieve sales targets, manage renewals, and expand customer adoption of Encircle products. The position is remote in Canada, with hybrid work available at Encircle’s collaboration hub in Kitchener, Ontario, and reports to the Director, Customer Success. The role includes managing contract renewals and associated sales processes, finding opportunities to expand existing accounts, and supporting customers through renewal concerns and objections. The Account Manager uses platform data to develop product pipeline and expansion revenue, demonstrates the Encircle platform to existing customers, and works with Revenue and go-to-market leadership to identify customer value, trends, and opportunities.

Requirements

At least 2 years of experience in a customer-facing role, such as account executive or account manager.
Previous B2B SaaS experience.
Year-over-year success exceeding quota targets.
Ability to handle objections and close deals.
Ability to manage multiple priorities and customer expectations.
Strong planning, organizational, and time-management skills.
Good verbal and written communication skills with customers and internal stakeholders.
Experience with software tools such as Salesforce, ChurnZero, and G Suite.
Self-starter with problem-solving ability.

Responsibilities

Oversee assigned contract renewals to ensure they are completed accurately and on time.
Own contract processes, including renewal management, quote creation, Salesforce opportunity records, forecasting outcomes, and tracking signature progress.
Identify opportunities to expand Encircle’s footprint during the renewal process.
Identify opportunities to sell new products to current customers.
Use platform data to run campaigns that generate new-product pipeline or expansion revenue.
Work with the Customer Success Manager team to identify at-risk accounts and develop strategies to secure renewals as needed.
Build and maintain effective, cooperative customer relationships through phone and email, including handling objections and solving problems related to discounts, renewal concerns, competing solutions, or lack of interest in new products.
Develop a thorough understanding of Encircle products and demonstrate the platform to existing customers.
Partner with Revenue and go-to-market leadership to uncover customer value, trends, and opportunities.
Achieve sales quota targets.