Account Manager

GadellNet•St. Louis, MO

10d

About The Position

GadellNet Consulting Services is a Midwest-based IT company providing technology solutions to businesses across various markets. As an Account Manager, you will serve as a brand ambassador and champion client success, retention, and account growth. The role focuses on SMB clients and requires baseline knowledge of the IT infrastructure that supports their businesses, including servers, networks, desktops, and cloud services. You will act as a liaison between clients and internal teams, maintain strong relationships, and pursue defined account goals through consultative selling. GadellNet describes itself as a family-friendly Equal Opportunity Employer and a Certified B Corporation. The company says it is committed to considering the impact of its decisions on employees, customers, suppliers, the community, and the environment. Its stated core values are Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die. Candidates must be legally authorized to work in the United States at the time of application. GadellNet does not offer work visa sponsorship for this role; employment is contingent on verification of identity and work eligibility.

Requirements

2–5 years of experience in account management, client success, or consultative sales.
Baseline knowledge of IT infrastructure, including servers, networks, and cloud, and ability to explain technical concepts in plain-English business terms.
Proven ability to build trusted, long-term relationships with SMB clients and executive-level decision-makers.
Exceptional written, verbal, and presentation skills, with an ability to build rapport.
Strong issue-management and conflict-resolution skills, including engaging appropriate internal resources to resolve challenges.
Detail-oriented and organized, with the ability to work under pressure and adapt to changing priorities in a fast-paced environment.
Bachelor's degree in Business, Communications, Information Technology, or a related field; equivalent experience is considered.
Legally authorized to work in the United States at the time of application; visa sponsorship is not offered.

Nice To Haves

Experience in an IT consulting or Managed Service Provider (MSP) environment is strongly preferred.

Responsibilities

Manage client onboarding from contract signing through operational handoff.
Partner with clients to develop IT roadmaps, budgets, forecasts, and asset management plans.
Identify opportunities and sell IT solutions that create business value for clients.
Conduct all Quarterly Business Reviews for Silver and Gold tier clients.
Serve as the primary liaison between clients, operations, and engineering to support business-IT alignment and customer satisfaction.
Own client retention, contract renewals, price increases, and service-level agreement tracking.
Partner with the service delivery team to manage escalations, resolve trouble tickets, and develop plans for at-risk clients.
Handle daily administrative tasks, including invoice approval, ticket management, and client documentation.