Account Manager

Lockton•Minneapolis, MN

19d

About The Position

The Account Manager services a designated book of business across marketing, claims, and administration. The role responds to client inquiries, maintains communication and issue-resolution documentation, supports implementation of new coverage lines, and gathers and compiles client exposure information. It coordinates quote requests with carriers, audits policy materials, processes audits and client invoicing, and maintains accurate client records and coverage information. The Account Manager also supports client presentations, compliance communications, collection and billing efforts, and research into industry trends and governmental regulations. Coverage is bound under the direction of the Unit Manager or Account Executive.

Requirements

Bachelor’s degree in Business Administration or a related field, and/or equivalent years of experience.
Typically three to seven years of client services experience.
Strong knowledge of Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
Strong verbal and interpersonal communication skills.
Understanding of industry trends and governmental regulations.
Ability to complete continuing education requirements as needed.
Ability to attend company, department, and team meetings as required, including industry training sessions.
Ability to comply with company policies and procedures and proactively protect confidential client and company information.
Ability to organize work efficiently and manage time to meet deadlines.
Ability to travel by automobile and aircraft.
Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
Ability to work on a computer for a prolonged amount of time.
Ability to work outside normal business hours as needed.
Legally able to work in the United States.

Responsibilities

Service a designated book of business relating to marketing, claims, and administration.
Respond to client inquiries and document communications, existing issues, and resolutions.
Support implementation of new coverage lines by setting up accounts, collecting documentation, and reviewing plan details with the client and carrier.
Gather and compile client exposure information, including loss-run schedules and client stratifications.
Request and collect new and renewal quotes from carriers.
Audit quotes, binders, and endorsements and request changes as needed.
Process audits and prepare audit analyses for clients.
Receive policies, update them, and complete policy checks for accuracy and completeness.
Update specifications, applications, and summary information to reflect changes during the year.
Monitor carrier quote receipt after quotes have been submitted and negotiated by more senior staff.
Bind coverage under the direction of the Unit Manager or Account Executive.
Inform clients of changes that may affect insurance premiums or coverage.
Gather and compile information for new business opportunities.
Enter client information into the data management system and ensure its accuracy and completeness.
Generate materials for client presentations and meetings.
Create and send compliance communications as needed.
Issue and process client invoices.
Work with the Producer and Accounting Department to determine action plans and assist with collection efforts or billing discrepancies.
Research industry trends and governmental regulations.
Perform other responsibilities and duties as needed.