Account Manager

Rightway•Dallas, TX

11d

About The Position

Rightway is seeking a dynamic and experienced Account Manager to join its Pharmacy Benefit Management (PBM) team. This role manages key client relationships through an operational approach, ensures delivery of high-quality pharmacy benefits, and drives client satisfaction. It requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. The Account Manager owns day-to-day operational management for an assigned book of PBM clients and serves as the primary operational contact for client inquiries. The role works closely with Account Leads, Implementation, internal operations teams, and vendor partners to manage client needs, contractual commitments, onboarding, open enrollment, and ongoing service delivery. It also contributes to operational standardization and process improvements. Rightway is a healthcare company whose products connect patients with care and medications through a modern mobile app and access to health guides. Founded in 2017, the company is headquartered in New York City, with satellite offices in Denver and Dallas. Rightway describes its culture through values centered on empathy, ingenuity, open discussion, perseverance, and delivering a positive experience for clients and members. It is an Equal Opportunity Employer.

Requirements

Bachelor’s degree required.
5–8 years of experience in pharmacy operations.
Solid client management skills and pharmacy benefit knowledge.
Strong communication and organizational skills, including consultative and presentation skills.
Ability to bring stakeholders together to identify solutions to challenges.
Effective and creative problem-solving skills and the ability to prioritize and manage through change.
Ability to lead projects and influence others without direct reporting-line ownership.
Basic knowledge of spreadsheet tools such as Excel and Google Sheets, and presentation tools such as PowerPoint and Google Slides.

Nice To Haves

Master’s degree.

Responsibilities

Own day-to-day operational management for an assigned book of PBM clients, including client touchbases, inquiry tracking, issue logs, escalations, and client satisfaction against contractual commitments.
Serve as the primary operational point of contact for client inquiries, whether submitted directly by clients or through internal team members acting on their behalf.
Co-lead and facilitate client meetings, including quarterly and annual business reviews, in coordination with Account Leads.
Partner with the Implementation team during new-client onboarding to support a seamless transition to ongoing client management after launch.
Gather and manage client requirements for annual open enrollment, including benefit changes and customized plan configurations.
Facilitate client-facing webinars, benefit fairs, and employee education sessions about Rightway’s PBM solution; travel to client sites may be required for open enrollment events.
Identify operational trends and issues and work with internal operations teams and vendor partners on corrective and preventative measures.
Monitor client deliverables against contractual obligations, surface risks, and ensure timely and accurate delivery across internal and vendor teams.
Contribute to cross-functional initiatives to standardize client operations and implement process and production enhancements.
Support Rightway partners by interpreting plan design, researching and resolving written, phone, and electronic inquiries, and troubleshooting claims, benefit, and enrollment issues.