Account Manager

Bay Alarm Company•Phoenix, AZ

12d

About The Position

The Account Manager generates leads for new systems from inactive or dead accounts and may be assigned to sell alterations and additions to existing customers, as well as provide general customer assistance. The role processes account changes and renewals, proactively checks in with customers, resolves issues, and contacts customers who are discontinuing service to retain or establish accounts with new tenants or owners. Other miscellaneous duties may be assigned.

Requirements

1–2 years of experience in sales or customer service.
High school diploma or equivalent.
Effective sales, customer service, and communication skills.
Intermediate knowledge of Word and basic knowledge of Excel.
Strong organizational and follow-up skills.
Ability to work independently and be resourceful and creative.
Miscellaneous office skills.
Typing speed of 35–40 words per minute.
Valid driver’s license and clean driving record.
Ability to pass a pre-employment screening process.

Nice To Haves

1–2 years of post-high-school education.

Responsibilities

Generate leads for new systems from inactive or dead accounts.
Sell alterations and additions to existing customers when assigned and provide general customer assistance.
Process alterations, additions, conversions, rate increases, upgrades, and renewals.
Meet proactively with customers to ensure their satisfaction.
Resolve problems and discrepancies and answer questions in a manner agreeable to both the company and customer.
Contact customers who are discontinuing service to retain the account or establish a new account with new tenants or owners.
Perform other miscellaneous responsibilities and duties as assigned.