Account Manager - Residential

Lowe's Home Centers•San Francisco, CA

12d

About The Position

The Residential Account Manager develops, manages, and grows a portfolio of customers within a designated territory. The role is responsible for achieving sales goals, anticipating customer growth trends, and delivering best-in-class customer service. It oversees the development, execution, and ongoing maintenance of strategic sales plans to grow portfolios year over year. Account Managers also collaborate with cross-functional team members to deliver profitable results and customer satisfaction. This is an individual-contributor position. The role builds relationships with local owners, managers, operators, and service providers; generates business with end users and key decision makers; and plans and leads customer meetings. It uses company sales tools, programs, fulfillment capabilities, and data to develop solutions and sales strategies, while maintaining customer activity records, tracking market competition, and applying consultative and proactive selling approaches. Lowe’s describes itself as a FORTUNE 100 home improvement company with approximately 300,000 associates, more than 1,750 home improvement stores, 540 branches, and 120 distribution centers. The company states that it is an equal opportunity employer.

Requirements

High school diploma or GED.
1–2 years of experience in MRO sales or B2B sales.

Nice To Haves

Bachelor’s degree or equivalent experience.

Responsibilities

Build and develop relationships with local owners, managers, operators, and service providers within the industry.
Generate new business with end users, on-site staff, and key decision makers at management companies, ownership groups, and service providers.
Plan, schedule, and lead daily meetings with customers in the assigned portfolio.
Maintain accurate, up-to-date customer activities and opportunities using company-provided customer relationship tools.
Use company value propositions, selling tools, programs, and fulfillment capabilities to offer effective solutions to existing and prospective customers.
Participate in company-directed training sessions, sales and business meetings, and company-sponsored trade shows, conferences, and conventions.
Use company tools to analyze data, recognize trends, and build sales strategies that deliver desired company results.
Recognize and understand the competitive landscape in assigned markets and share information with leadership and relevant organizational channels.
Focus on the company’s core behaviors and deliver customer service with integrity.
Use consultative selling to understand customer needs and proactively schedule ongoing follow-ups.

Benefits

401(k) with up to 4.25% company match.
Discounted Employee Stock Purchase Plan, including a 15% discount of strike price.
Tuition-free education.
10-week maternity/parental leave.
10% associate discount.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Adoption assistance.
Broad discount platform.
Other discretionary benefits, subject to eligibility, may include annual bonuses, deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.
Wellness programs.