Account Manager - Residential
About The Position
The Residential Account Manager develops, manages, and grows a portfolio of customers within a designated territory. The role is responsible for achieving sales goals, anticipating customer growth trends, and delivering best-in-class customer service. It oversees the creation, execution, and ongoing maintenance of strategic sales plans to grow customer portfolios year over year, while collaborating with cross-functional team members to achieve profitable results and customer satisfaction. This is an individual contributor role focused on residential customers and the industry’s local owners, managers, operators, service providers, end users, and decision makers. The position uses consultative and proactive selling, company tools, and the company’s value propositions to support customer needs and business growth.
Requirements
- High school diploma or GED.
- 1–2 years of experience in MRO sales or B2B sales.
Nice To Haves
- Bachelor’s degree or equivalent experience.
Responsibilities
- Build and develop relationships with local owners, managers, operators, and service providers in the industry.
- Generate new business with end users, on-site staff, and key decision makers at management companies, ownership groups, and service providers.
- Plan, schedule, and lead daily meetings with customers in the assigned portfolio.
- Maintain accurate, up-to-date customer activities and opportunities using company-provided customer relationship tools.
- Use the company’s value propositions, selling tools, programs, and fulfillment capabilities to provide effective solutions to existing and prospective customers.
- Participate in company-directed training sessions, sales and business meetings, and company-sponsored trade shows, conferences, and conventions.
- Use company tools to analyze data, recognize trends, and develop sales strategies to achieve desired results.
- Recognize and understand the competitive landscape in assigned markets and share relevant information with leadership and applicable organizational channels.
- Focus on the company’s core behaviors to deliver high-quality customer service with integrity.
- Apply consultative selling to understand customer needs and use proactive selling, including scheduling ongoing follow-ups with assigned customers.
Benefits
- 401(k) with up to 4.25% match
- Discounted employee stock purchase plan (15% discount of strike price)
- Tuition-free education
- 10-week maternity/parental leave
- 10% associate discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
