Account Manager - Residential

Lowe's Home Centers•Worcester, MA

About The Position

The Account Manager – Residential builds and develops relationships with local owners, managers, operators, and service providers. The role generates business with on-site staff and key decision makers at management companies, ownership groups, and industry service providers. It manages an assigned customer portfolio through regular meetings, ongoing follow-ups, consultative selling, and accurate use of company customer relationship tools. The Account Manager applies company value propositions, selling tools, programs, and fulfillment capabilities to provide solutions for existing and prospective customers, and uses data and market knowledge to develop sales strategies and achieve company results. The position also participates in company training, sales and business meetings, and sponsored industry events, while sharing competitive-market information and delivering customer service with integrity. The advertised compensation opportunity for top performers is $105,000 and above in total compensation, consisting of a $65,000 annual base salary plus commission. Starting pay may vary based on factors including position, location, education, training, and experience. Lowe’s offers benefits and wellness programs to eligible associates; eligibility and benefits vary by program and role.

Requirements

High school diploma or GED.
At least 2 years of experience in MRO sales or B2B sales.

Nice To Haves

Bachelor’s degree.
At least 2 years of outside sales experience within MRO or B2B sales.

Responsibilities

Build and develop relationships with local owners, managers, operators, and industry service providers.
Generate new business with end users, on-site staff, and decision makers at management companies, ownership groups, and service providers.
Plan, schedule, and lead daily meetings with customers in the assigned portfolio.
Maintain accurate, up-to-date customer activities and opportunities using company-provided customer relationship tools.
Use company value propositions, selling tools, programs, and fulfillment capabilities to develop effective solutions for existing and prospective customers.
Participate in company-directed training, sales and business meetings, and company-sponsored trade shows, conferences, and conventions.
Use company tools to analyze data, recognize trends, and develop sales strategies to deliver desired results.
Understand the competitive landscape in assigned markets and share relevant information with leadership and applicable organizational channels.
Apply company core behaviors to provide high-quality customer service with integrity.
Use consultative selling to understand customer needs and proactively schedule ongoing customer follow-ups.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Learning and development opportunities.
Other discretionary benefits, depending on eligibility, may include annual bonuses, an employee stock purchase plan, deferred compensation, and grant awards.
Wellness programs.