Account Manager - Residential

Lowe's Companies, Inc.•San Francisco, CA

13d•$65,000 - $105,000

About The Position

The Residential Account Manager develops, manages, and grows a portfolio of customers within an assigned territory. The role is responsible for achieving sales goals, anticipating customer growth trends, and providing best-in-class customer service. It oversees the development, execution, and ongoing maintenance of strategic sales plans to grow customer portfolios year over year, while collaborating with cross-functional colleagues to deliver profitable results and customer satisfaction. This is an individual-contributor position. The Account Manager builds relationships and generates business among residential-industry owners, managers, operators, service providers, onsite staff, management companies, and ownership groups. The role uses consultative and proactive selling, company value propositions, sales tools, programs, and fulfillment capabilities to meet customer needs and develop effective solutions. It also maintains customer activity and opportunity records, analyzes data and market trends to guide sales strategy, monitors competitors, and participates in company training, meetings, and sponsored industry events.

Requirements

High school diploma or GED.
1–2 years of experience in MRO sales or B2B sales.

Nice To Haves

Bachelor’s degree or equivalent experience.

Responsibilities

Develop, manage, and grow a portfolio of customers in an assigned territory and achieve sales goals.
Anticipate customer growth trends and deliver best-in-class customer service.
Oversee the development, execution, and ongoing maintenance of strategic sales plans to grow portfolios year over year.
Collaborate with cross-functional team members to achieve profitable results and customer satisfaction.
Build relationships with local owners, managers, operators, and service providers in the industry.
Generate new business with end users, onsite staff, decision-makers at management companies, ownership groups, and service providers.
Plan, schedule, and lead daily meetings with customers in the assigned portfolio.
Maintain accurate, up-to-date customer activities and opportunities using company-provided customer relationship tools.
Use the company’s value propositions, selling tools, programs, and fulfillment capabilities to provide effective solutions to existing and prospective customers.
Participate in company-directed training, sales and business meetings, and company-sponsored trade shows, conferences, and conventions.
Use company tools to analyze data, identify trends, and develop sales strategies that deliver desired results.
Recognize and understand the competitive landscape in assigned markets and share relevant information with leadership and organizational channels.
Demonstrate the company’s core behaviors, integrity, and commitment to customer service.
Use consultative selling to understand customer needs and proactively schedule ongoing follow-ups.

Benefits

401(k) with up to 4.25% match; broader benefits information also mentions company matching.
Discounted Employee Stock Purchase Plan, including a stated 15% discount of strike price.
Tuition-free education; broader benefits information also describes tuition assistance and education support programs.
10-week maternity/parental leave; broader benefits information also mentions maternity and parental leave.
10% associate discount.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Business Travel Accident insurance.
Adoption assistance.
Learning and development opportunities.
Wellness programs.
Other discretionary benefits, based on eligibility, may include annual bonuses, deferred compensation, and grant awards.