Account Manager

Casella Waste Systems•West Bridgewater, MA

12d

About The Position

The Account Manager builds and maintains strong client relationships, ensures customer needs are met, and identifies opportunities to grow accounts within a specified market area. The role is the main point of contact between the company and its clients, coordinating internal teams to deliver solutions that meet client expectations. The Account Manager drives profitable revenue growth and retention among existing accounts while acquiring new accounts. The role requires travel up to 80% within a defined territory, including periodic overnight travel for regional training sessions.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field.
A minimum of 3–5 years of sales experience.
Legally eligible to work in the United States.
Valid driver’s license.
Ability to travel up to 80% within a defined territory, including periodic overnight travel for regional training sessions.
Strong interpersonal, strategic selling, and negotiation skills.
Excellent verbal and written communication skills.
Ability to communicate, present, and influence key stakeholders at all levels of an organization.
Proven experience delivering client-focused solutions to meet customer needs.
Proficiency with CRM software and Microsoft Office.
Responsible and team-oriented, committed to safety and customer service, results-oriented, and able to understand the larger picture while attending to details.

Nice To Haves

Industry-specific knowledge.
Project management experience.

Responsibilities

Manage a comprehensive book of business through regular reviews, contract renewals, price adjustments, and tailored customer solutions.
Identify and pursue growth opportunities in existing accounts through retention programs and upselling and cross-selling strategies.
Collaborate with internal teams and subject matter experts to address customer challenges and improve service offerings.
Build and maintain relationships with drivers, operations, customer service, and clients to support safe, efficient, high-quality service delivery.
Develop and execute strategic sales and marketing plans to grow accounts and attract new business.
Achieve revenue and profit targets through proactive account management and strategic pricing initiatives.
Conduct annual account reviews and work with internal stakeholders to identify opportunities to expand services and increase customer value.
Maintain product and service knowledge and use insights to identify selling opportunities and support customer needs.
Participate in sales meetings, training, networking, and other learning and development opportunities.
Maintain accurate CRM records and reporting on sales activities, client interactions, and performance metrics.
Perform other duties as needed to support the company’s vision, mission, and core values.