Account Manager

The 20•Danville, IL

19d

About The Position

The Account Manager owns client relationships across Southeastern Wisconsin and Eastern Illinois, with primary coverage including Kenosha, Racine, and Milwaukee, Wisconsin, and Danville, Illinois. The role focuses on customer experience, adoption, retention, and aligning customer and company goals by connecting clients with appropriate solutions and resources. The Account Manager develops long-term, mutually beneficial client relationships and collaborates with internal teams to meet quotas while keeping clients satisfied and engaged. The position also supports internal departments by collecting sales leads and testimonials, assisting with client data and complaint analysis, and identifying industry trends. Candidates should be comfortable managing multiple clients across a regional territory and traveling to client sites quarterly. Travel may also be required for trade shows, customer visits, and conferences.

Requirements

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or in a relevant role.
Ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level stakeholders.
Solid experience with CRM software such as Salesforce, Zoho CRM, or HubSpot, and with MS Office Suite.
Experience maintaining relationships nationally across a large number of clients.
Experience delivering client-focused solutions to customer needs.
Ability to manage multiple account-management projects while maintaining close attention to detail.
Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication skills.
BA/BS degree in Business Administration, Communication, Sales, or a relevant field.

Responsibilities

Serve as the lead point of contact for customer account management matters.
Build and maintain strong, long-lasting client relationships.
Drive client retention through effective relationship management and service excellence.
Negotiate contracts and close agreements to maximize profits.
Develop trusted-advisor relationships with key accounts.
Ensure timely and successful delivery of solutions according to customer needs and objectives.
Communicate the progress of monthly and quarterly initiatives to internal management.
Assess and provide solutions for current and future customer concerns regarding adoption or use of products and services.
Forecast and track key account metrics, including quarterly and annual growth, sales, and retention.
Prepare account-status reports and monitor multiple technology solutions.
Collaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within the territory.
Gather competitive intelligence, stay current on industry trends, and report findings to leadership.
Assist customers with go-to-market strategy, conduct Quarterly Business Reviews, support deal creation, and drive revenue.
Act as a secondary point of contact for designated client accounts to support coverage and uninterrupted client service.
Travel for trade shows, customer visits, conferences, and quarterly client-site visits as needed.