Account Manager

Innovative Labs • Springville, UT

8d

About The Position

The Account Manager at Innovative Labs supports the execution and lifecycle management of customer products manufactured by the company. In a contract manufacturing environment, this role serves as the day-to-day account leader for assigned products from pilot through commercialization and ongoing production. The Account Manager also proactively grows assigned accounts, ensuring products align with manufacturing capabilities and meet quality and regulatory requirements through cross-functional coordination and disciplined execution.

The role works with Operations, R&D, Quality, Regulatory, and Customer Service; coordinates product timelines and deliverables; supports customer communication, budgeting, forecasting, pricing, and supply agreements; and maintains portfolio documentation and metrics. It also contributes to process improvement and overall company objectives.

Requirements

• Minimum of 2 years of experience in contract manufacturing, CDMO/CMO, or manufacturing-adjacent environments.
• Experience supporting manufactured products through pilot, scale-up, or commercialization.
• Strong organizational and communication skills.
• Ability to identify opportunities for innovation and expanding existing accounts.
• Ability to coordinate cross-functional teams and manage multiple priorities.

Nice To Haves

• Familiarity with GMP environments, quality systems, and regulatory requirements.

Responsibilities

• Support execution of customer-manufactured products from pilot through commercialization and routine production.
• Coordinate timelines, deliverables, and dependencies to support successful manufacturing outcomes.
• Help Customer Service maintain current customer forecasts and lead annual budgeting and planning cycles.
• Own pricing elements, including Variable Gross Margin (VGM), minimum order quantity (MOQ) structures, and cost-related updates as directed.
• Ensure customer demand aligns with internal manufacturing capabilities.
• Coordinate with Operations, R&D, Quality, Regulatory, and Customer Service to support product execution.
• Track action items, risks, and open issues, escalating as needed.
• Participate in customer technical, operations, and pilot meetings.
• Support artwork, labeling, and packaging review for compliance with SOPs and regulatory requirements for pilots and first production runs.
• Partner with Customer Service to support timely customer communication and execution.
• Provide customers with updates regarding new product development (NPD), onboarding, and operational considerations.
• Support implementation and administration of customer supply agreements related to manufactured products.
• Maintain accurate documentation and CRM (Monday) updates.
• Track portfolio metrics, timelines, and execution milestones.
• Identify opportunities to improve coordination, documentation, and execution processes.
• Follow established portfolio management standards and best practices.
• Support overall company objectives and team coverage as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive health, dental, and vision coverage.
• Paid parental leave of a few weeks.
• Paid time off and holidays.
• Opportunities to grow skills and make an impact.
• A collaborative, adaptable, and supportive team.
• A 401(k) retirement plan with company contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed