Account Manager - Rentals

Bilt • New York, NY

4d • $100,000 - $125,000

About The Position

The Account Manager - Rentals leads and executes property management strategies across the Bilt Alliance network. The role focuses on successful property onboarding, property and resident engagement, and strong relationships with property management teams. It combines property management expertise with loyalty program knowledge to encourage resident adoption and satisfaction.

The position leads onboarding from kickoff through post-launch monitoring, develops and delivers training for property teams, and oversees integration tracking for portfolio launches and individual property additions. It also manages day-to-day relationships for a portfolio of smaller alliance partnerships, supports escalations and inquiries for enterprise accounts, leads monthly portfolio Q&A sessions, and maintains stakeholder communications. The role includes serving as an operational leader for partner site teams and traveling to industry events, conferences, and partner locations.

Requirements

• 3–5 years of professional experience in property management, leasing, or multifamily marketing roles.
• Strong understanding of property management systems and leasing operations.
• Technical onboarding experience and experience with CRM systems and property management software.
• Familiarity with Zendesk or similar customer service platforms.
• Excellent project management skills and ability to manage multiple property onboarding processes simultaneously.
• Strong communication and presentation skills, with experience in training and educational content development.
• Data-driven problem-solving approach and strong analytical capabilities.
• Demonstrated ability to build and maintain strong relationships with property management teams.
• Ability to travel 25–30% of the time for industry events, partner meetings, and on-site support.

Nice To Haves

• Experience with loyalty programs or rewards platforms.
• Background in multifamily marketing or resident retention programs.
• Knowledge of property management systems such as Yardi or RealPage.
• Previous experience in a training or education role within real estate.
• Understanding of fintech or real estate technology products.
• Experience managing partnership accounts or client success roles.
• Customer service or member support experience.

Responsibilities

• Lead new property onboarding, including kickoff calls, pre-launch preparation, and post-launch success monitoring.
• Develop and maintain training programs for property management teams on Bilt platform use and resident engagement.
• Oversee the property onboarding tracker and facilitate integration for large-scale launches and individual property additions.
• Manage and optimize training strategies for new property teams, including creating and delivering training materials.
• Manage day-to-day operations and relationships for a portfolio of smaller alliance partnerships as the primary point of contact.
• Support member services escalations and enterprise-account inquiries, collaborating with internal teams to resolve complex resident issues.
• Lead monthly Q&A sessions with property portfolios.
• Maintain regular communication with key stakeholders.
• Act as operational leader for site teams across Property Management Companies, including attending regional partner conferences and building relationships with their teams.
• Travel to industry events, conferences, and partner locations for in-person visits and on-site support.

Benefits

• Competitive salary, equity, and eligibility for an annual performance-based bonus.
• Health insurance for the employee and their loved ones from day one.
• One Medical Membership.
• Wellness stipends and family programs.
• 401(k) plan with a match.
• Commuter FSAs.
• Unlimited PTO.
• Employee-only Bilt Points.
• Team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed