Branch Manager - Texas First Rentals

HOLT Group•Lewisville, TX

About The Position

The Branch Manager directs all activities of a single Texas First Rentals store location and is responsible for its profit and loss. In coordination with the District Manager and Sales Manager, the role establishes sales and profitability goals, manages fleet levels, leads branch employees, and promotes a safety-first culture. The Branch Manager plans and establishes systems to control expenses and ensures operational excellence through equipment availability and reliability for customers. The role is expected to model the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. It manages branch operations and personnel, advances sales and marketing initiatives, and ensures strong customer service, product quality, safety compliance, and financial performance. Supervisory duties include interviewing, hiring, training, assigning and directing work, coaching and developing employees, evaluating performance, and resolving complaints and problems. The position requires up to 30% travel and a valid driver’s license. Work is generally performed in a professional office environment, with occasional outdoor work and exposure to weather extremes, loud noise, chemicals, steam, high-pressure water, high-speed rotating equipment, confined spaces, and high places. Safety training is required, and PPE is required outside the office and parking lot area.

Requirements

High school diploma or equivalent required.
Five or more years of experience in business management and/or operational management, with increasingly progressive scope and responsibilities.
Three to five years of retail or store management experience.
Proficiency in MS Office, especially Excel and Outlook, and in using computer applications.
Valid driver’s license.
Strong technical aptitude and understanding of construction equipment and the rental industry.
Knowledge of principles and methods for promoting and selling products or services, including marketing strategy, product demonstrations, sales techniques, and sales control systems.
Knowledge of business and management principles, including strategic planning, resource allocation, human resources, leadership, production methods, and coordination of people and resources.
Knowledge of economic and accounting principles, financial markets, banking, and financial analysis and reporting.
Knowledge of machines and tools, including their design, use, repair, and maintenance.
Ability to use logic and reasoning to assess alternative solutions and approaches to problems.
Exceptional attention to detail.
Coaching and mentoring experience with branch personnel.
Excellent oral and written communication skills and strong presentation skills before small and large groups.
Exceptional organizational, time-management, and multitasking skills.
Ability to work with all levels of personnel within the organization and customer operations.
Ability to understand implications of new information for current and future problem-solving and decision-making.
Ability to perform mathematical computations quickly and accurately.
Ability to interpret extensive technical instructions presented in mathematical or diagram form and understand abstract variables.
Ability to work independently and as part of a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations.
Ability to listen to and understand information and ideas presented verbally.
Ability to make precisely coordinated finger movements to grasp, manipulate, or assemble very small objects.
Ability to remain stationary for extended periods and occasionally move around an office to access machinery and files.
Ability to communicate accurately with others and use standard office equipment.
Ability to move objects and frequently move materials or equipment weighing up to 50 pounds.
Good manual dexterity, coordination, and stamina; ability to climb ladders using both hands and feet and safely maneuver and work underneath equipment.
Ability to respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to travel up to 30%.

Nice To Haves

Bachelor’s degree in Business Management, Administration, or Construction Management.

Responsibilities

Direct all activities of a single branch location and be responsible for its profit and loss.
Establish sales and profitability goals with the District Manager and Sales Manager, and manage appropriate fleet levels.
Lead branch employees and drive a safety-first culture.
Plan and establish systems to control branch expenses.
Ensure operational excellence through equipment availability and reliability.
Hire, develop, evaluate, and influence employees to promote productivity, teamwork, and Legendary Customer Service.
Model, promote, reinforce, and reward the use of HOLT’s Values Based Leadership tools, models, and processes.
Manage branch operations and personnel.
Assist with equipment demonstrations and technical support.
Drive sales and marketing initiatives, market share, and customer retention.
Establish safety standards for audits, training, regulatory compliance, drug and alcohol testing, and safe equipment maintenance.
Recruit, train, develop, and retain qualified employees; communicate expectations and foster strong performance.
Support the Sales Manager and Outside Sales Representatives with information about customers, prospects, and competitors in the assigned territory.
Ensure branch product quality, including equipment, on-time deliveries, service response, and showroom standards.
Plan, direct, and coordinate rental equipment operations within the branch.
Promote a customer-focused approach to operations, sales, and service.
Review product offerings and work with support departments to grow profitable market share and improve financial performance.
Ensure accurate financial reporting and prepare budgets.
Drive business development and KPI results to meet corporate targets.
Work safely and comply with company safety policies, procedures, and standards.
Perform other duties as assigned.