Branch Manager - Texas First Rentals

HOLT Group•Lewisville, TX

About The Position

The Branch Manager directs all activities of a single Texas First Rentals store location and is responsible for its profit and loss. In coordination with the District Manager and Sales Manager, the role establishes sales and profitability goals, manages fleet levels, leads branch employees, and promotes a safety-first culture. The manager plans and establishes systems to control branch expenses and ensures operational excellence through equipment availability and reliability for customers. The position is expected to demonstrate alignment with the company’s mission and core values, collaborate with internal and external resources, and participate in ongoing self-development. It manages branch operations and personnel, rental equipment operations, customer service, sales and marketing initiatives, safety compliance, employee development, product quality, financial reporting, budgeting, and performance against corporate targets. The role generally takes place in a professional office environment, with occasional outdoor work and exposure to weather extremes, loud noise, chemicals, steam, high-pressure water, high-speed rotating equipment, confined spaces, and high places. Travel may be up to 30%.

Requirements

High school diploma or equivalent required.
Five or more years of experience in business management and/or operational management with increasingly progressive job scope and responsibilities.
Three to five years of retail or store management experience.
Proficiency in MS Office, especially Excel and Outlook, and in using computer applications.
Valid driver’s license.
Strong technical aptitude and understanding of construction equipment and the rental industry.
Knowledge of product and service promotion and sales, including marketing strategy, product demonstrations, sales techniques, and sales control systems.
Knowledge of business and management principles, including strategic planning, resource allocation, human resources, leadership, production methods, and coordination of people and resources.
Knowledge of economic and accounting principles and practices, financial markets, banking, and financial data analysis and reporting.
Knowledge of machines and tools, including their design, uses, repair, and maintenance.
Coaching or mentoring experience with branch personnel.
Excellent oral and written communication skills and strong presentation skills for small and large groups.
Exceptional attention to detail, organization, time management, and multitasking skills.
Ability to work with all levels of personnel and customer operations, independently and as part of a team in a fast-paced, high-volume environment.
Ability to reason through problems and understand the implications of new information for current and future decisions.
Ability to perform mathematical computations quickly and accurately and interpret extensive technical instructions in mathematical or diagram form.
Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations.
Ability to understand information presented verbally and to listen effectively.
Ability to make precisely coordinated finger movements to grasp, manipulate, or assemble small objects.
Ability to remain in a stationary position for extended periods, communicate and exchange accurate information, use standard office equipment, and move materials or equipment weighing up to 50 pounds.
Ability to climb ladders using both hands and feet, work safely beneath equipment, and meet the role’s manual dexterity, coordination, and stamina demands.
Ability to respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Safety training is required; PPE is required outside the office and parking lot area.

Nice To Haves

Bachelor’s degree in Business Management, Administration, or Construction Management.

Responsibilities

Direct all activities of a single branch location and take responsibility for profit and loss.
Establish sales and profitability goals in coordination with the District Manager and Sales Manager, and manage appropriate fleet levels.
Lead branch employees and promote a safety-first culture.
Plan and establish systems to control branch expenses.
Ensure equipment availability, reliability, and high operational excellence standards for customers.
Hire, develop, evaluate, and influence employees to support productivity, teamwork, and Legendary Customer Service.
Promote and reinforce the use of HOLT’s Values Based Leadership tools, models, and processes.
Manage branch operations and personnel, and plan, direct, and coordinate rental equipment operations.
Assist with equipment demonstrations and technical support.
Drive sales and marketing initiatives, market share, business development, and customer retention.
Establish safety standards for audits, training, regulatory compliance, drug and alcohol testing, and safe equipment maintenance.
Recruit, train, develop, and retain qualified employees; communicate expectations and foster strong performance.
Support the Sales Manager and Outside Sales Representatives with information about market conditions, customers, prospects, and competitors.
Oversee branch product quality, including equipment, on-time deliveries, service response, and showroom.
Promote a customer-focused approach to operations, sales, and service.
Review product offerings and work with support departments to improve profitable market share growth and financial performance.
Ensure accurate financial reporting and budget preparation.
Use business development and KPIs to meet corporate targets.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.