Manager Aftermarket Sales and Rentals

Generac•Sussex, WI

14d

About The Position

The Manager Aftermarket Sales and Rentals leads the aftermarket sales and rental departments in assigned territories, overseeing workflow, staff, growth, and overall performance. The role develops sales goals, marketing strategies, RFP responses, and quotes to increase market share of generators under contract with Energy Systems. It also manages sales territory performance, operating costs and budgets, customer relationships, and coordination with operations and new equipment sales leadership to support sales growth and customer satisfaction. The position requires computer literacy, general knowledge of service parts and the service industry, basic mechanical and technical aptitude, time-management and prioritization skills, interpersonal skills, basic math skills, and the ability to handle high-pressure situations. The role involves frequent computer-based work, as well as regular standing and walking. The employee must be able to lift 40 pounds as stated in the skills section; the physical-demands section also says occasional lifting of up to 25 pounds.

Requirements

Computer literacy, including working knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
General knowledge of service parts and the service industry, including basic mechanical and technical aptitude.
Time-management skills and ability to prioritize work assignments.
Proven interpersonal skills with internal and external customers and ability to work as a team player.
Ability to lift 40 pounds, as stated in the Knowledge / Skills / Abilities section.
Ability to handle high-pressure situations.
Basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.

Responsibilities

Design and direct the work of the aftermarket sales and rental teams.
Select, coach, and develop staff; set clear expectations; recognize achievement; provide feedback; and administer progressive discipline when necessary.
Develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.
Prepare RFP responses and quotes.
Manage a sales territory and meet or exceed revenue goals.
Partner with operations leadership to maintain overall gross profit goals for agreement pricing.
Report team and personal sales metrics weekly and monthly.
Develop sales strategies and marketing campaigns for the Aftermarket Sales Team.
Develop costs of aftermarket and rental operations and manage them to budget.
Maintain current knowledge of generator system technology, including competitive industries.
Support other service department roles as needed.
Work with the VP/GM of operations and new equipment sales to establish and execute sales strategies and programs supporting customer satisfaction, attachment rate, sales growth, product service, distribution channels, pricing, and personnel development.
Support contract negotiations according to company processes.
Partner with the service operations leadership team to communicate monthly, quarterly, and annual sales goals as part of sales KPIs.
Identify, research, and contact prospective customers and build relationships that generate future sales and repeat business.
Maintain a positive team environment while exceeding customer expectations.