Account Manager

Senior Metal Bellows•Sharon, MA

19d

About The Position

Senior Metal Bellows is hiring an Account Manager to manage key customer relationships and drive revenue growth in a technical manufacturing environment. The role serves as the primary contact for assigned accounts, ensuring customers’ technical and commercial needs are met while identifying opportunities to add value. The Account Manager works closely with Engineering, Operations, Quality, Leadership, Business Development, Contracts, and Customer Service to deliver custom-engineered solutions and guide accounts from initial inquiry through final delivery. The position covers customer forecasting, market and competitor monitoring, business development, quotation and pricing, new-product coordination, order management, contract negotiations, customer documentation, and export compliance. Travel to customer facilities is required as needed. The hiring range is $85,000 to $100,000 annually, plus a discretionary bonus; final compensation depends on relevant experience, skills, and qualifications.

Requirements

Bachelor's degree in Engineering, Marketing, Business, or a related field.
At least 3 years of hands-on experience in a similar role.
Solid computer skills, including Microsoft Office Suite.
Strong analytical and organizational abilities and attention to detail.
Excellent verbal and written communication skills, including the ability to explain complex ideas clearly.
Ability to work with people at all organizational levels, from individual contributors to C-suite executives, as well as external partners.

Responsibilities

Serve as the primary point of contact for assigned accounts and manage customer-related activities to meet monthly, quarterly, and annual forecasts.
Maintain accurate forecasts for repeat business and new development programs.
Monitor industry trends, market developments, customer needs, and competitor activity to identify opportunities.
Partner with the Business Development Team to identify and capture opportunities with existing and new customers, markets, and applications.
Work cross-functionally to prepare timely, accurate quotations and proposals that reflect customer requirements and company capabilities.
Develop detailed pricing proposals and work with Engineering, Business Development, and Sales Leadership to finalize pricing and terms in line with company objectives.
Coordinate with Engineering to move new-product opportunities from inquiry through production and on-time delivery.
Manage quotation and order activities, negotiate pricing and terms for existing business as needed, and ensure orders are booked according to quoted terms and conditions.
Work with the Contracts Specialist to track contract validity and support timely negotiations, including annual escalations, pricing reviews, and multi-year agreements.
Partner with Customer Service to meet customer requirements, manage information and documentation between customers and internal departments, and communicate customer needs to relevant business functions.
Coordinate Contract Review (CR) and Customer Documentation Revision Review (CDRR) processes.
Ensure compliance with export licensing and EAR/ITAR regulations.
Travel to customer facilities as needed to strengthen relationships, explore business opportunities, and review existing business.