Account Manager

Winter Services Inc • Village of Somers, WI

16d • $65,000 - $75,000

About The Position

Winter Services LLC is seeking an experienced and motivated Account Manager to manage customer accounts transitioned from Business Development. The role oversees snow removal services, landscape maintenance, and enhancement projects, ensuring high-quality delivery while building long-term customer relationships. The Account Manager coordinates approved projects from initiation through completion, manages budgets and profitability, and works with internal teams to meet customer needs and company sales goals.

The position also manages customer renewals through Salesforce, identifies opportunities to expand services, develops and presents enhancement proposals, maintains an accurate sales pipeline, and reports on progress. The Account Manager conducts site visits and quality checks, coordinates crews and resources, supports customer budget planning, approves invoices, and communicates account and financial status to senior management. The role requires adherence to safety standards, environmental regulations, and company policies.

Requirements

• High school diploma or GED required.
• Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
• Proven track record managing customer accounts and delivering projects successfully.
• Excellent communication, time-management, and organizational skills.
• Strong interpersonal skills and ability to build rapport with customers and teams.
• Proficiency in project management and budgeting.
• Ability to multitask and work under deadline pressure.
• Strong problem-solving skills and attention to detail.
• Familiarity with landscaping software such as Aspire, Salesforce, NetSuite, or similar tools.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work with the General Manager, Operations Team, and Senior Leadership.
• Goal-oriented with a collaborative mindset.
• Strong values, including integrity and honesty.
• Valid driver’s license required.
• Ability to conduct site visits, walk on uneven terrain, and inspect landscaping projects.
• Ability to lift and carry up to 50 pounds.

Nice To Haves

• Advanced degree preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Work with Business Development to transition and onboard new customers.
• Serve as the primary contact for assigned customer accounts.
• Manage snow and landscape customer renewals through Salesforce.
• Identify opportunities to expand landscape and snow removal services and recommend property enhancement projects.
• Partner with the General Manager and Enhancement Manager on job costing, productivity, and margin goals as needed.
• Prepare and present enhancement proposals and work toward quarterly enhancement sales goals.
• Record enhancement proposals in Salesforce daily and provide weekly pipeline reporting against sales goals.
• Prioritize customer property enhancement projects based on need and potential impact.
• Coordinate approved landscape enhancement projects through completion, meeting timelines, budgets, and customer specifications.
• Work with the Production Manager to schedule crews and allocate resources.
• Conduct site visits to monitor project progress, service quality, and weekly maintenance.
• Monitor project budgets and expenses to support profitability.
• Approve invoices and ensure timely billing.
• Communicate account status, project progress, and financial performance to senior management.
• Assist customers with year-round budget planning as needed.
• Coordinate with maintenance crews, enhancement crews, and the irrigation department to meet customer needs.
• Ensure landscape and snow removal services meet industry standards and customer expectations; conduct quality checks and resolve issues promptly.
• Address customer concerns professionally and in a timely manner, and maintain strong relationships that support retention.
• Plan and execute customer entertainment events or activities to support enhancement sales and company sales and profitability objectives.
• Use CRM tools and follow the company enhancement sales process.
• Learn the aggregate business and sell enhancement work that is executable and profitable.
• Ensure compliance with safety standards, environmental regulations, administrative policies, procedures, and business ethics codes.
• Perform other duties as assigned.

Benefits

• Competitive salary based on experience.
• Medical and dental insurance benefits.
• Company-sponsored group term life insurance and short-term disability insurance.
• 401(k) retirement plan with company match.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED