Account Manager
About The Position
The Account Manager supports Jay Group clients with special projects, inbound receipts, order fulfillment, and returns processing. The role works with the Client Services team at the corporate office in Lancaster, Pennsylvania, and supports smaller accounts as an assigned key point of contact. The position offers an opportunity for career growth toward becoming a Senior Account Manager. The Account Manager builds internal and external relationships, assists with project execution and quality control, processes orders and transactions, manages order issues, and prepares reports and work orders for facilities. The role also researches discrepancies, maintains procedures for assigned accounts, and backs up other department team members.
Requirements
- High school diploma or GED.
- Previous customer service experience.
- Proficient knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write effective and engaging internal and external correspondence.
- Ability to apply instructions presented in written, oral, or diagram form.
- Ability to address problems involving several concrete variables in standardized situations, make suggestions, and escalate potential challenges to Client Services management.
- Ability to manage multiple tasks simultaneously, collaborate well with peers, and maintain composure during difficult or stressful situations.
- Proactive and self-motivated work style, ability to work independently, and strong attention to detail.
- Willingness to submit to a background check.
- Ability to work legally in the United States.
Nice To Haves
- Previous project management experience.
- Two years of experience with a warehouse management system or Business Intelligence tool.
- Intermediate-level Excel skills.
Responsibilities
- Build strong internal and external relationships to create an exceptional customer experience.
- Assist with project execution, including project setup, implementation activities, site-specific client projects, and quality control as assigned.
- Support smaller assigned accounts as the key point of contact and help meet client requirements through effective decision-making.
- Participate in Client Satisfaction Team meetings as required.
- Serve as backup for other team members in the department.
- Perform order and transaction entry daily and as needed.
- Manage held orders, back orders, drop ship orders, and order status changes.
- Escalate order issues and challenges internally for resolution and communicate them to clients as needed.
- Submit daily, weekly, and monthly reports and work orders to facilities, directly in the system or through scheduled activity entry, and ensure timely and accurate billing.
- Change report dates and other values as needed.
- Perform file transfers and email tasks, and maintain out-queues and message logs as needed.
- Research problems and discrepancies by reviewing order details, cycle count results, receiving paperwork, and other documents.
- Develop and maintain procedures for assigned accounts.
- Perform other duties as necessary or assigned.
Benefits
- 401(k) with company discretionary match
- Bus Discount Program
- Dental insurance
- Employee Assistance Program
- Health insurance
- Life insurance
- Long-term disability insurance
- Paid holiday hours
- Paid time off
- Plum Benefits
- Short-term disability insurance
- Paid volunteer community service hours
- Vision insurance
- Weekly pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
