Account Manager

Internet Brands•Seattle, WA

15d

About The Position

Martindale-Avvo is seeking a driven, self-starting Account Manager to manage, grow, and retain an existing book of business while delivering exceptional client service. The Account Manager serves as a trusted advisor to law firm clients, helping them maximize the value of their digital marketing investments while driving revenue growth and minimizing churn. This is a sales-focused role with a base salary plus commission and an opportunity to expand the account list and earnings. The position manages approximately 300–400 accounts and serves as clients’ primary point of contact. It includes identifying and closing upsell and renewal opportunities, meeting revenue and retention goals, handling cancellation inquiries, onboarding new accounts, and providing data-driven marketing recommendations. The Account Manager also analyzes client performance, maintains relationships and sales forecasts, and develops expertise in Martindale-Avvo products and online marketing trends. Martindale-Avvo is part of Internet Brands, an online media and software services company. Internet Brands describes its culture as collaborative, integrity-driven, growth-oriented, and committed to continuous learning.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of successful B2B sales experience in a solutions-oriented environment.
Strong consultative selling, negotiation, and closing skills.
Excellent written and verbal communication and presentation skills.
Comfort with technology and experience using Salesforce, Google Workspace, and other business tools.
Ability to build customer loyalty and long-term relationships.
Strong organizational, time-management, and attention-to-detail skills.
Positive, competitive mindset, strong work ethic, and desire to succeed.

Nice To Haves

Digital marketing experience.
Phone sales experience.

Responsibilities

Manage an assigned book of approximately 300–400 accounts and serve as the primary point of contact for clients.
Identify, pitch, negotiate, and close upsell and renewal opportunities across Martindale-Avvo products and services.
Meet or exceed monthly revenue, upsell, and churn-reduction targets.
Proactively handle customer cancellation inquiries and seek to retain customers through consultative problem-solving.
Onboard and manage new customer accounts as assigned.
Provide strategic, data-driven marketing recommendations to help clients optimize their profiles, advertising, and digital presence.
Analyze performance metrics, historical trends, and reports to recommend growth opportunities and improve customer outcomes.
Build and maintain long-term, high-level client relationships rooted in trust and value.
Maintain high activity levels and accurate sales forecasts using Salesforce and internal tools.
Develop expertise in Martindale-Avvo products, online marketing trends, and competitive offerings to address objections and position solutions.
Maintain professionalism while complying with company policies and ethical sales standards.

Benefits

Base salary starting at $50,000 plus commission.
Three weeks of paid vacation, sick time, and paid holidays.
Medical, dental, and vision coverage.
Life insurance.
401(k) with company match.
Commuter benefits where applicable, including an ORCA card for Seattle employees.
Voluntary pet, home, and auto insurance.
Accessible, transparent leadership and employee recognition programs.
Casual dress code.
Seattle office is dog-friendly and offers free snacks.
Flexible spending accounts for medical and dependent care.
Short-term and long-term disability insurance and AD&D insurance.
Employee Assistance Program and well-being coaching services.
Discounted legal and financial services.