Account Manager

Kelly Education•United States-Alabama-Customer On-site, AL

13d•$61,575 - $82,100•Onsite

About The Position

The Kelly Education Account Manager serves as the primary day-to-day partner for assigned clients, building relationships, understanding workforce and staffing needs, and delivering responsive service. The role develops local recruiting strategies and talent pipelines, supports recruiting and community outreach, and guides new talent through onboarding and the start of assignments. The Account Manager manages the employee lifecycle and day-to-day staffing service delivery, including performance, attendance, engagement, concerns, retention, fulfillment, client satisfaction, and overall account health. The role responds to client and employee issues, tracks staffing activity and performance indicators, and identifies opportunities to strengthen client partnerships, retain and expand business, and introduce Kelly Education solutions aligned with client needs. This is an onsite position requiring regular daily presence at a local Kelly Education office and/or client location. Local travel to client sites, schools, recruiting and community events, and other business activities may be needed. A valid U.S. driver's license in good standing and reliable transportation are required.

Requirements

Demonstrated ability to build and maintain strong customer, client, employee, or stakeholder relationships in a fast-paced, service-oriented environment.
Strong critical-thinking skills and sound judgment, including the ability to assess situations, identify solutions, make timely decisions, and take ownership through resolution.
Excellent written and verbal communication skills, including the ability to build credibility, present solutions, manage expectations, and communicate with clients and stakeholders at all levels.
Strong organizational and time-management skills, with the ability to manage multiple accounts, competing priorities, deadlines, and changing business needs.
Ability to work effectively in a matrixed, cross-functional environment, take initiative, and operate independently with limited day-to-day direction.
Ability to use data, reporting, metrics, and trends to monitor performance, identify opportunities, evaluate outcomes, and support business decisions.
Ability to maintain composure, professionalism, and a high level of customer service in a dynamic environment with quickly changing priorities.
Valid U.S. driver's license in good standing.
Reliable transportation and ability to travel to multiple locations within the assigned market as needed.

Nice To Haves

Two or more years of experience in account management, customer service, staffing, recruiting, workforce management, sales, operations, human resources, education, or a related field.
Experience managing client relationships and/or supporting a workforce, team, or employee population.
Experience in account management, customer success, staffing, recruiting, workforce management, sales, human resources, operations, education, or another client-facing service environment.

Responsibilities

Serve as the primary day-to-day partner for assigned clients, building strong relationships and understanding their workforce and staffing needs.
Develop and execute local recruiting strategies to attract and build a pipeline of qualified talent, partnering with recruiting resources and using outreach, events, referrals, and other sourcing strategies.
Guide new talent through onboarding and provide a positive, seamless experience from offer through assignment.
Manage the employee lifecycle, including performance coaching, attendance and engagement, employee concerns, feedback, recognition, and retention strategies.
Oversee day-to-day staffing service delivery for assigned accounts and monitor fulfillment, employee performance, attendance, client satisfaction, and account health.
Respond to client and employee concerns, identify solutions, manage issues through resolution, and involve internal stakeholders when needed.
Track staffing activity, fulfillment, workforce trends, client feedback, performance metrics, and other indicators to identify challenges and improve service delivery.
Identify opportunities to strengthen client partnerships, retain and expand business, and introduce Kelly Education solutions that align with client needs.