Account Manager

RNR Tire Express • Jacksonville, AR

18d

About The Position

The Account Manager contacts customers whose Rental Agreements have expired and works with them to maintain their accounts. The priority is to re-sell the Rental Agreement and educate customers rather than simply collect money. The role involves customer verification, explaining agreements, handling payments, pursuing delinquent accounts, and helping customers re-establish communication and get back on track. The position has no supervisory responsibilities and is performed in an office environment under temperature-controlled conditions, with a usually moderate noise level.

Requirements

• Previous experience with customer service, account management, and collections.
• Excellent communication skills, including listening, understanding, and responding.
• Detail-oriented.
• High school diploma or equivalent.
• Ability to read and interpret Rental Agreements.
• Ability to speak professionally and effectively with customers.
• Ability to calculate figures and amounts such as late fees, discounts, and percentages.
• Ability to understand and carry out written or oral instructions.
• Knowledge of industry-standard software.
• Proactive in managing accounts and remaining aware of individual customer payment schedules.
• Ability to work with appropriate autonomy to develop plans for keeping delinquent accounts on track.
• Valid driver license and clean driving record.

Responsibilities

• Oversee verification for all new potential customers.
• Present Rental Agreements and ensure customers understand their details.
• Handle payments by cash, credit or debit card, money order, and other methods.
• Answer and make outbound calls to delinquent customers, pursuing past-due accounts persistently with a friendly and professional demeanor.
• Navigate customer references to find ways to re-establish communication with customers.
• Occasionally handle field collections and de-installations.
• Identify opportunities to recapture past-due business from customers returning merchandise.
• Maintain working knowledge of the company POS system and how customer histories are tracked.
• Keep the work area clean and stocked.
• Perform other duties as assigned.

Benefits

• Two medical plan options
• Health Savings Account
• Dental and vision
• Employer-paid life insurance
• 401(k) with company match
• Paid vacation
• Employee Assistance Program
• Flexible schedules

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED