Account Manager (Bi-Lingual, Spanish)

Sorenson Communications • Naples, FL

8d

About The Position

Sorenson combines expertise, technology, and care to help people connect across languages and communities. CaptionCall is seeking a caring, customer-service-oriented Account Manager passionate about helping people with hearing loss communicate. The role promotes CaptionCall phones and services by visiting existing and recruiting new healthcare professionals, demonstrating the product, explaining its benefits, generating leads, and building and managing provider accounts. This is a full-time position with potential for career growth and advancement. The position has no supervisory responsibilities and requires 25–50% travel.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Ability to meet or exceed Account Manager expectations and maintain goals set by department management.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel by air as needed.
• Ability to tailor interactions to the unique needs of healthcare professionals.
• Ability to present comfortably and clearly to large and small groups.
• Ability to adapt to different sales situations and environments.
• Reliability, organization, and punctuality.
• Ability to work independently.
• Ability to communicate effectively in English through reading, writing, speaking, and listening.
• Outside sales or similar experience.
• Basic computer knowledge and experience.
• Reliable, licensed, and insured vehicle available at all times; valid driver license and good driving record.
• PC (not a Mac) and high-speed Internet connection.
• Ability to walk, bend, crawl, kneel, lift, and move furniture as needed.
• Positive attitude, teamwork, good interpersonal communication skills, and ability to work across company departments.
• Integrity to maintain sensitive information in strict confidence.

Nice To Haves

• Familiarity with assistive devices for people with hearing impairments.
• Experience working with senior citizens.

Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to eligible users, Hearing Healthcare Providers, or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations, and events using direct sales methodologies.
• When assigned, work with Hearing Care Professionals on the patient certification and referral process.
• Represent CaptionCall at events as assigned.
• Adhere to company compliance policies.
• Use the company CRM to log daily activities.
• Maintain the confidentiality of sensitive information relating to CaptionCall employees, customers, and technologies.
• Perform other duties as assigned.

Benefits

• Eligible full-time employees may have access to medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance and disability insurance.
• Hospital indemnity, accident, and critical illness coverage.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off (PTO) and paid sick leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED