Medical Receptionist - Bi-lingual Spanish

Refocus Eye Health•Paterson, NJ

8d•Onsite

About The Position

Join an established multi-specialty ophthalmology group as the welcoming first point of contact for patients. The Medical Receptionist supports a smooth, efficient patient experience through front-desk service, scheduling, communication, recordkeeping, and financial tasks. This is an in-person position, with hours up to 40 per week and no weekends; the practice closes early on Fridays. The role may require travel to multiple locations, if applicable, and the ability to handle a high-volume practice. The organization emphasizes compassionate, leading care for patients, colleagues, and families; collaboration and diverse input; and excellence in eye care research, innovation, education, and outreach. Refocus is an equal opportunity employer that values diversity.

Requirements

Reliability, a positive attitude, and strong teamwork skills.
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Ability to thrive in a fast-paced environment and handle a high-volume practice.
Exceptional customer service skills.
Proven experience in a medical administrative role, including knowledge of medical terminology and office procedures.
High school diploma or equivalent.
Ability to travel to multiple locations, if applicable.

Nice To Haves

Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).

Responsibilities

Greet patients, manage check-ins and check-outs, and answer questions with clarity and compassion.
Schedule appointments, manage provider schedules, and coordinate workflow.
Answer calls, manage messages, verify patient information, and maintain accurate records.
Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
Address patient concerns, escalate issues as needed, and support a positive patient experience.
Collaborate with providers, clinical and administrative staff, and external partners.