Account Manager (Bi-Lingual, Spanish)

CaptionCall by Sorenson • Naples, FL

15h

About The Position

CaptionCall is seeking a caring, customer service-oriented Account Manager to promote its phone and service to people with hearing loss. The role involves visiting existing and recruiting new healthcare professionals, demonstrating the product, explaining its benefits, generating leads, and building and managing provider accounts. This is a full-time position with potential for career growth and advancement.

The position requires managing a territory through in-person interactions, presentations, events, and direct sales methods. The Account Manager may work with Hearing Care Professionals on patient certification and referrals and represent CaptionCall at assigned events. The role has no supervisory responsibilities and requires 25–50% travel. It involves access to highly confidential information, which must be maintained in strict confidence.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Meet or exceed Account Manager expectations and maintain goals set by department management.
• Work evenings and weekends as needed.
• Drive and travel by air as needed.
• Tailor interactions to the unique needs of healthcare professionals.
• Present comfortably and clearly to large and small groups.
• Adapt to different sales situations and environments.
• Be reliable, organized, punctual, and able to work independently.
• Communicate effectively in English through reading, writing, speaking, and listening.
• Have outside sales or similar experience.
• Have basic computer knowledge and experience.
• Daily driving is required; have a reliable, licensed, and insured vehicle available at all times.
• Possess and maintain a valid driver's license and a good driving record.
• Have a PC (not a Mac) and high-speed Internet connection to perform essential duties.
• Be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
• Maintain a positive attitude, work as a team player, communicate well interpersonally, and work across company departments.

Nice To Haves

• Familiarity with assistive devices for people with hearing impairment.
• Experience working with senior citizens.

Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to eligible users, Hearing Healthcare Providers, or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations, and events using direct sales methodologies.
• When assigned, work with Hearing Care Professionals on the patient certification and referral process.
• Represent CaptionCall at assigned events.
• Adhere to company compliance policies.
• Use the company CRM to log daily activities.
• Maintain the confidentiality of sensitive information.
• Perform other duties as assigned.

Benefits

• Eligible full-time employees may be eligible for medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options may be available to eligible full-time employees.
• Life insurance and disability insurance may be available to eligible full-time employees.
• Hospital indemnity, accident, and critical illness coverage may be available to eligible full-time employees.
• 401(k) retirement savings plan with company matching contributions may be available to eligible employees.
• Paid time off (PTO) and paid sick leave may be available to eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED